Where do I begin? I booked this location because of the "good reviews" it had. I feel, either the reviews were made up or clearly we were given a horrible room. The room at a glance looked decent when we walked in. We left our bags and walked to the river walk. On our return we were exhausted from a long trip and from walking to get dinner. We chose to walk because the parking in this location wasn't the greatest and there was only one handicap spot. So, upon laying down we noticed that the floor was soaking wet. The ac was hanging from the wall and it was dripping water. One of the closet doors was wonky. We called front desk and let them know. The receptionist of course said there were no rooms available. She called back later said they had a room but by this point my older mom was already asleep. When we woke up we were covered in bed bug bites!!!!!!! My toddler, mom, older son, and myself have bites all over our hands, back, and neck. This seems to be a norm with holiday inn express hotels and I will never stay or recommend again.