River Ness Hotel, a member of Radisson Individuals

Great stay

Beautiful hotel, great service. The lift was out of order and the service lift area wasn’t great but no real issue. The pillows were amazing and the jacuzzi was a welcome addition after a long day in the great outdoors!

ทริป 1 คืน, 29 ต.ค. 2021

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A disappointed customer

We feel very disappointed in hotels.com as although we realise we booked the lowest price option as we were definitely travelling from North Wales to visit our daughter and new baby grand daughter in Skye on 28th , it was not our fault that the train terminated at Preston due to flooding and a landslide and we were forced to return to Wales. Under the circumstances, we would have appreciated a gesture of goodwill from your company and been allowed to transfer our booking to a future date as soon as rail travel north resumes. I doubt that we’ll be using hotels.com again - a shame, because River Ness Radisson looked a lovely hotel and we were really looking forward to our overnight stay there.

Meirion, ทริป 1 คืน, 28 ต.ค. 2021

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Decent

A fairly new hotel, nice clean and great location. Still smells new. But still with some teething problems. Lift was broken and the shower in the room broke whilst we were there. The staff changed our rooms very quickly. It’s in a very noisy location right in the town centre, with a lot of building work and clubs surrounding it, but does have great soundproof windows with blackout blinds.

ทริปกับครอบครัว 2 คืน, 27 ต.ค. 2021

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Fab stay

The room was very stylish, and the bed was super comfy. Even had a small view of the river and church spire.

William, ทริป 1 คืน, 27 ต.ค. 2021

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Hotel needs a bit of cheeriness and colour.

PLEASE add some colour, maybe big paintings, your hotel is modern, but the shades of grey make it feel bleak and depressing. The one shot of colour in my room was the worlds most uncomfortable orange chair. The staff are wonderful and I feel so sorry that their work environment is a bit of a downer.

Krysia, ทริป 3 คืน, 8 ต.ค. 2021

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We enjoyed the central location and the pay for parking multi storey was a short distance away. The place was clean and tidy but they were not providing a maid service to the rooms so if you are more than one night you have to restock the room yourself. The bar and breakfast area was not well designed and was understaffed at breakfast. As a result the service was slow and haphazard and the food was a bit dried out. The staff were very pleasant and were doing their best.

Evan, ทริปกับครอบครัว 2 คืน, 2 ต.ค. 2021

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Excellent Hotel in Centre of Inverness

Had an excellent stay in the newly built River Ness right in the heart of Inverness. As you would expect from a new build, the rooms and facilities are of great quality and finished to the highest standard - Everything is right where you need it to be. Staff were friendly and eager to help. Note that there is no onsite parking which can make loading/unloading luggage a little inconvenient however, there is space on street outside to pull in temporarily if needed. There is plenty of covered 24 hr parking available in the old rose street multi storey car park about 5 mins walk away (charged at £7 for 24 hr stay).

David, ทริป 1 คืน, 10 ก.ย. 2021

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Everything with this hotel was perfect.

Mrs Kerry, ทริปกับเพื่อน 3 คืน, 24 ส.ค. 2021

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Great location, clean hotel, fab beds!

It is a brand new hotel , well located and everything clean and well maintained. The room was spacious, bed and pillows were great and bathroom toiletries were good quality. The manager Ash was on site all the time and very responsive to all requests and queries. Very hard working. However I had not read prebooking that it was brand new so had slightly different expectations- a more standard 5 star hotel experience. Which included certain in room amenities like extra towels, cups or glasses for toothbrush holders, a chair in the room, working telephone etc as well as in room dining options. Also would have expected the bed to be made properly next morning but we got a weird half made bed. So there is a learning curve for a new hotel. I would stay here again no doubt but would not consider it a 5 star hotel as claimed.

BIJAYA, ทริป 2 คืน, 26 ก.ค. 2021

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The hotel is in a great location: right next to the river, super close to shops/restaurants, and a few minutes’ walk from the bus station - perfect for if you’re doing excursions. It is also beautiful and modern inside, as you would expect for a newly built hotel! Inside is super clean and the room was lovely and spacious. Fridge, hair dryer, and toiletries were nice touches, though there was no water or anything in the fridge (I’m sure on the listing it said that there was a ‘minibar’). There was also no option for room service - not something that bothered me but keep that in mind. I didn’t opt for the breakfast, as £16 seemed pretty ridiculous to me, especially with so many lovely little cafes nearby! I understand that it is a new hotel, but the staff didn’t seem like they knew what they were doing? When I came back to the hotel to collect my suitcase I left in their luggage storage, the lady didn’t seem to know what to do… also, at least two people went the wrong way to the luggage storage room… The staff were lovely and friendly, though you can tell that it is a new hotel with new staff. Perhaps not enough training? Hotels in Inverness do seem to be expensive, especially if you want to be in the centre. I don’t think this hotel is worth the money if I’m being honest, but I suppose you are paying for the location if anything. As a solo traveller, I don’t think I’d come back and pay the same as I did…

ทริป 2 คืน, 24 ก.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia