2/10 Poor
Jan 11, 2025
Zero customer service, medical issue changed plans
Book here as a Colorado Resident all the time. Wife broke her foot so we couldn’t come up for our normal weekend. Hotels.com and Beaver run took the liberty of not allowing their frequent customer to push the stay to another day. Took my $1500 for 2 nights and told me to pound sand. Very likely they rented my room to someone else anyway as these are almost always sold out, and for a premium. I would rather stay at the Motel 6, 30 miles away and drive, pay for parking, walk to the lift than book here or through hotels.com again. I’ve used this app and stayed at this very hotel multiple times. Never again, the service experience alone should be enough to for anyone to avoid. Highly *don’t* recommend. Prices are just a gouge of your pocket, hotel is fine but rooms definitely do not match the price. Obviously being a multiple booking customer per year and local family doesn’t matter. You book a month or 2 out and they still stick you with the non refundable purchase. I’ve never had to change our reservation so I’ve always just closed my eyes and accepted they are going to gouge me for $700/night. After this experience, I’m out.
Kael
Kael, 2-night family trip
Verified Hotels.com guest review
