Horrible experience. Was charged a 300 dollar smoking fee when we did not smoke in the room. Absolutely ridiculous, and the manager at the front desk was ZERO help, and rude!!!
Luke
ทริปกับเพื่อน 1 คืน
4/10
We came 2pm and had to wait for the room or pay for «early» check in. Not possible to buy any food and coffe shop closed 2pm. No service by the pool, shower not working. No customer focus. How difficult can it be:-( advise parking 2 blocks down, 1/3 of the price..
Pål Andre
ทริปกับครอบครัว 1 คืน
6/10
The hotel’s location, valet and front desk were the best part. One elevator shuddered when in use, the room had a damp smell like mildew/mold. The bathroom was in bad need of an upgrade. I wouldn’t stay there again, and it wasn’t worth the money we paid.
Lisa
ทริปกับครอบครัว 1 คืน
10/10
In town for business. Convenient location. Desk staff were helpful, warm, and friendly. Bed was super comfy. Shower needed a little TLC but overall good.
Philip
ทริปธุรกิจ 1 คืน
4/10
Staff was great.
Sheets dirty and despite entering in the room and clean the room the sheets never got changed. Towell had ALSO spots of make up and were dirty as well.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
8/10
Nice location close to the bay. Comfortable King Suite had an extra room. Recommend a desk and office chair in the extra room for work activities.
chaula
ทริปกับครอบครัว 2 คืน
8/10
Amazing location and great hotel. 55+ tax and tip for parking is the downfall. No other options.
Amanda
ทริปกับเพื่อน 1 คืน
6/10
It was very okay. Not great. Not bad. Just okay. It seems like an old hotel that’s been renovated but now it’s time for another renovation. It was decent but slightly outdated. The bathroom was VERY small and needed a little attention. One of the elevators was rickety. It was like the little engine that could. I think I can, I think I can, I think I can. Needless to say, I did not take that elevator again even though I was on the 11th floor. The price point should be about $125. Any more than that and you’re not getting your money’s worth.
Naivasha
ทริปกับครอบครัว 1 คืน
10/10
Lonnie
ทริป 1 คืน
10/10
Joanne
ทริป 2 คืน
2/10
Not sure how it is possible that a Hilton has rooms with carpet that is so stained and smells so bad in the first room they gave me. Then the second room I opened the door and it had the mattress off the bed and standing up in the room with what I hope was only water stains. Since I checked in so late I had no choice but to stay the night in the third room but was gone next morning early never to return.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
8/10
John
ทริป 1 คืน
10/10
shawnessy
ทริป 1 คืน
8/10
Joshua
ทริป 2 คืน
2/10
Room smelled extremely musty, carpet had stains and the floor was wet by the dresser. After looking, the fridge was frozen and leaking on the carpet. Found a live cockroach in the bathroom.
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Great quick weekend getaway! Nice and clean, great location close to lots of cool places to go.
AMIA
ทริป 2 คืน
10/10
Jasmine
ทริป 2 คืน
10/10
Nicholas
ทริป 3 คืน
4/10
Arrived friday night and everything was good, staff was friendly and all that was cool but the elevators were kind of rickety and shook pretty bad, was a little scary. The tv was kind of working but the one in the bedroom wasn't working. I informed staff members that the coffee maker wasn't working and i was told it would be resolved soon. The bed was very comfortable and the the room space was great but i was disappointed by these other things. Oh and by the way the shower wand for the handicapped tub was spraying out of the hose connector.
keith
ทริปธุรกิจ 2 คืน
10/10
Jasmine
ทริป 1 คืน
10/10
Jheanell
ทริปกับครอบครัว 2 คืน
10/10
Marisol
ทริปธุรกิจ 2 คืน
4/10
In need of a serious update. Both times I stayed rooms were moldy smelling. There were no glasses in the room for a drink of water and the bottled water was for ‘gold members’ otherwise $2.50 a small bottle. The valet staff works very hard to move cars and the staff otherwise was nice. With all the choice around that area however, I won’t be staying again.
Nicole
ทริป 2 คืน
8/10
We enjoyed staying at this Hilton. It’s very convenient to the bayfront. The Saturday farmer’s market across the street was great! The hotel is a little older, but I found the room to be very clean and the staff friendly. The bar on the main floor had excellent food and drinks. There was no self parking at the hotel and the valet parking, if you were staying there overnight, was quite expensive. I wish there was a better option for this. Between the parking fees and the “daily resort fee”, a good bit was added to the bill total.