DIRTY BEDCLOTHES AND TOWELS - COVERED IN HAIR. The duvet doesn't have any sort of cover on it - extremely unhygienic. There was an unbelievable amount of hair under the flat sheet, of varying lengths and colours and textures. Dirty towel.
NO/POOR BEDROOM FACILITIES.
No fridge; the TV menu doesn't work very well (you have to go in and out of channel menus to scroll through the channels); TV channel quality is poor (the screen is often heavily pixelated). And there is no phone to call down to reception, which is a big inconvenience with no lift.
ALARM IN ROOM WENT OFF
Alarm clock which went off at 5:57 am. Fun.
When I checked into the hotel, I was told to ask for room service in the morning, which I thought was confusing that you'd have to order room service each morning. When I noticed there was no phone in the room, it made more sense. However they DO NOT HAVE ROOM SERVICE. What the receptionist meant was, if you want to have your room cleaned you need to tell them each morning. I found this out when I came home after the first day and my room hadn't been made up. I then requested it but it was only made up on 1 day.
LISTED AS FOUR STAR HOTEL HERE but on their own site, only three stars.
FYI there is no lift/elevator in this building, so this is not for you if you have accessibility issues, or a baby pushchair, or heavy luggage.