The card machine malfunctioned, and we did not receive keys to our room until 9:35 p.m. One of the workers, named Laura, exhibited rudeness. She repeatedly sent multiple text messages informing me that my credit card authorization had not been processed. I clarified to her on several occasions that it had been approved, and I was currently monitoring a hold on my credit card for pending charges.
Despite my repeated assurances, Laura’s attitude remained unprofessional. I requested that she dispatch a shuttle van to collect me so that I could return to the main office to rectify the situation. Unfortunately, the restaurant machine was still malfunctioning, resulting in a room charge. Consequently, she attempted to charge us for the Food credit card authorization again, which was higher than the amount we had already been charged due to the pending hold. Her behavior was characterized by a complete disregard for the customers.
I promptly got out of bed to proceed to the main office. However, Laura’s attitude was dismissive and nonchalant. Regrettably, her manager, Jessie, was present but did not intervene in the matter. As a result, I was subjected to harassment and charged $60 for the inconvenience caused by the malfunctioning machines.
