I stay at the Fairmont frequently and it’s the second time this month, the whole hotel is 10/10 couldn’t rate the hotel or staff higher, especially the hotel bar staff!. However it was my first time eating in the Italian restaurant and I couldn’t rate it lower, the service was shocking, I had to eventually request my main meals after over an hour as my son was getting tired, could see others unhappy and complaining. Food wasn’t good! I did mention when paying but the girl couldn’t have cared less, very much that’s a shame, sign her please. It massively let the hotel down as it’s somewhere I love going and have multiple other stays planned for the year. Stay clear of the restaurant!