We stayed in this location for a total of 10 nights. The good: location was great, room was clean, bed was comfortable, bathroom was a good size. However, we did encounter some problems. From minor to major: 1. housekeeping was not good about restocking the tea tray and bathroom. We ran out of tissues and set the empty box on the sink. It was removed but not replaced. The conditioner bottle in the shower was empty. Tea sachets, milk, and sugar were not replaced despite obviously being used. 2. In both rooms, the mini fridge seemed not to work. 3. Elevators can only be accessed using room keys, but the readers did not work well. We had to have staff replace our keys every other day. According to another regular guest, this has been a long standing problem. 4. During our first week (3/12-20), we were awakened after 11 pm by very loud knocking. We thought it was the room above or adjacent to us. We repeatedly called the front desk but got no answer. When my husband went downstairs, he discovered (along with other angry guests) that they were replacing floor tiles in the lobby. They acknowledged that people were complaining. They admitted to not answering the phones after numerous complaints. And they seemed reluctant to stop the hammering and chiseling that was reverberating through the building. They finally agreed to stop, but the noise restarted and continued for another hour. I know repairs need to be done, but late at night in a hotel full of sleeping patrons is crazy.