Alexander House And Utopia Spa Hotel East Grinstead
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Alexander House And Utopia Spa สามารถยกเลิกได้ฟรีและรับเงินคืนเต็มจำนวนได้หรือไม่?
ได้ Alexander House And Utopia Spa มีห้องพักแบบขอรับเงินคืนได้เต็มจำนวนให้จองบนเว็บไซต์ของเรา หากคุณจองห้องพักแบบขอรับเงินคืนได้เต็มจำนวน คุณสามารถยกเลิกการจองล่วงหน้า 2-3 วันก่อนวันเช็กอิน ขึ้นอยู่กับนโยบายของที่พักแต่ละแห่ง ทั้งนี้ กรุณาตรวจสอบนโยบายการยกเลิกของที่พักแห่งนี้อีกครั้งเพื่อดูข้อกำหนดและเงื่อนไขการยกเลิกโดยละเอียด
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Alexander House And Utopia Spa อนุญาตให้นำสัตว์เลี้ยงเข้าพักไหม
Room was boiling hot, and the toilet was running all night keeping us up
Sam
ทริป 1 คืน
10/10
We had a fantastic stay including a fantastic upgrade to a garden suite.
Reflections restaurant was lovely, shout out to Joely
Emily
ทริป 1 คืน
8/10
Should fix sinks :faucets in room. Our
Lee
ทริปธุรกิจ 3 คืน
6/10
Quite disappointed really, although building & location lovely
Joanna
ทริปกับครอบครัว 1 คืน
10/10
ผู้เข้าพักจริง
ทริป 1 คืน
4/10
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up.
Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible..
The decor was dated and cheap looking.
Terrible value for money overall.
Emma
ทริป 1 คืน
10/10
Wayne
ทริป 1 คืน
10/10
A beautiful building with welcoming log fires.
The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
Debbie
ทริป 1 คืน
2/10
CC
ทริป 1 คืน
6/10
Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa.
Relaxation room cold and disappointing 85min massage.
ผู้เข้าพักจริง
ทริป 1 คืน
2/10
George
ทริป 2 คืน
10/10
Susanna
ทริป 1 คืน
6/10
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant.
The staff are all amazing though and will immediately fix any issues raised.
Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout.
Management were great and moved us to a junior suite for the trouble and were also in agreement with us.
As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues.
We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Jamie
ทริปโรแมนติก 1 คืน
8/10
George
ทริป 1 คืน
10/10
Location
Oswaldo
ทริปโรแมนติก 1 คืน
10/10
Joe
ทริป 1 คืน
10/10
Rachel
ทริป 1 คืน
8/10
Paul
ทริป 3 คืน
8/10
alison
ทริป 1 คืน
10/10
Gemma
ทริป 1 คืน
10/10
Beautiful property both inside and out with nice parking