⚠️ Summary: ROACHES
❌ Room smelled like poop — my kid literally walked around trying to find it 💩
❌ AC didn’t work — room stayed at 76–78° all night
❌ Woke up to COCKROACHES
❌ Hotel only offered a partial refund
❌ I had to call the booking app per hotel even though I paid at check-in
❌No apology or contact from management
❌ We drove 11 hours to get there — left feeling gross and disappointed
✅ What could’ve been nice:
Polite front desk staff
Great location
Large suite with full kitchen
We were supposed to stay from July 14–17, but ended up checking out early on the 15th.
When we first walked into the room, it smelled like poop — not just musty or stale, but like someone had gone to the bathroom and never cleaned up. My kids even searched the room looking for where it came from.
On top of that, the air conditioning didn’t work. It was set low but never got below 76–78°, which was no fun.
We tried to tough it out. But the next morning, we woke up to COCKROACHES on the walls. That was our breaking point. We packed up and left.
The front desk person was nice, but the hotel only offered to refund 2 of our 3 nights. Told me I had to go thru booking app(which I never paid money through btw) No apology from management no call or email or anything.
Would not recommend. Super disappointed.