Room just felt run down. Not very clean in the slightest.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
Superior in every way
ผู้เข้าพักจริง
ทริป 1 คืน
8/10
Neomi
ทริปธุรกิจ 1 คืน
8/10
Overall, the stay was great! Everyone was very nice and accommodating. The bar and lobby area were amazing. Location everything! The views from my corner king room were stunning and made everything worth it… I was a little disappointed with the dated and plain condition of the room itself. It was my first time staying at a Ritz and I guess maybe I was expecting the best room ever.
Erin
ทริป 1 คืน
10/10
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
10/10
Dustin
ทริป 1 คืน
10/10
Dustin
ทริป 2 คืน
4/10
My husband and I are very casual people. When on vacation we dress for comfort not buisness. We had one of the best suites the hotel offered. We couldn't dine at the hotel because we only had casual clothes. My tennis shoes, shorts and top were Louis Vuitton. Not throwing money out there but I was wearing over 6k in clothes and shoes and a 70k presidential Rolex, I was wearing more than the people who refused us service probably made in a year. I get having a dress code but this hotel is in such need of a makeover to even have a dress code. The carpets are so stained it was repulsive. One security gaurd blocked the door to the hotel and wouldn't let us through. He asked can i help you and we said no we are just going to our room and he literally said "you have a room here?" Just because my husband was wearing nike wind pants and a nautica t-shirt. Four seasons it is for me i have never been treated with anything but respect there.
Tommy
ทริป 2 คืน
10/10
John
ทริป 1 คืน
6/10
The building itself is gorgeous. A testament to bygone era grandeur. However, inside the rooms are lacking,. Worn, dated furnishings and mismatched decor, cheap, low grade towels, all were a disappointment compared to other Ritz Carlton properties. Hotel rooms need an update.i paid $1300 for one night in a suite, I was expecting Ritz-Call to luxury. Instead I got basic hotel amenities.
matthew
ทริป 1 คืน
10/10
Raheem
ทริป 1 คืน
8/10
Everything was pretty perfect. Toilet seat was dirty / stained which made us question overall cleanliness.
Other than that! we loved everything.
Kimberly
ทริปกับครอบครัว 1 คืน
10/10
It’s a beautiful bldg in a great location.
Aiman
ทริปกับครอบครัว 2 คืน
8/10
Lily
ทริป 6 คืน
8/10
QUINTESSA
ทริป 1 คืน
10/10
ผู้เข้าพักจริง
ทริปธุรกิจ 4 คืน
10/10
Chris
ทริป 1 คืน
10/10
Raul
ทริป 2 คืน
10/10
Great customer service , this place is beautiful and so clean
Elizabeth
ทริป 1 คืน
10/10
Beautiful lobby
Babar
ทริป 1 คืน
4/10
The head rest of the bed was dirty and sticky..we asked to get it cleaned. Never happened so we cleaned it up ourselves. The water pressure was so poor, you could not take a shower properly. We asked drive to open a water pressure and never got fixed. Would not stay here again.
Saquib
ทริปกับครอบครัว 2 คืน
10/10
Everything was excellent. Service staff and guest services were more than accommodating to everything we needed. We arrived to celebrate Valentine's Day and of course the Eagles parade. Shopping at Macys and enjoying the Wanamaker organ.