ฮิลตันการ์เด้นอินน์ ดาวน์ทาวน์ชิคาโก/แม็กนิฟิเซนต์ไมล์, ชิคาโก

The elevator weren’t not running properly during our stay due to renovations. There were times where we would have to wait over 10 minutes for an elevator.

When we checked in the woman ran my VISA and CAPITAL ONE card for $50 each. I said why wasn’t I informed about the security deposit... she said we don’t tell anyone. WHAT????? Then when she ran my transactions I received the text to my phone and she argued she ran ONE card. Each bank verified the transaction. I was told I can check in at 9AM. I live in Detroit 5 hours away... drive here early to just get a run around. The beds are NOT comfortable. We have missed our UBER and LYFT 3 times today because of the elevators. They take About 10 min each time. Just HORRIBLE! We are not even sleeping here and decided to go home .

Horrible! My son got the flu & we had a Dr. notice saying he couldn’t travel but they still charged us $760 and refused to reschedule or cancel

The roomscwere good. Unfortunately, they are renovating the elevators and only had 1 running for our stay. It made it very difficult to coordinate the 4 other rooms of guests staying with us as they put us all on different floors. It also restricted our planned activities.

This hotel is located very close to the mag mile and the L has a stop just steps away from the front doors, which is wonderful when it’s cold! The hotel staff were very courteous and helpful when we needed something. The pool was supposed to be heated but it wasn’t super warm and the beds are a little hard. Otherwise the hotel was great!