First impressions were good - great location to motorway, plenty of parking, smart exterior, restaurant and reception areas were both clean and well maintained.
Away from the main areas you could see that the accommodation looked really tired and needing refreshing - doors to the standard bedrooms were marked and damaged, the swimming pool was too overcrowded as swimming lessons were happening in there, the steam room wasn’t working and the overall cleanliness wasn’t great. The sink in our room was blocked so we had to move room. The next room we were given was smaller and apparently a deluxe room, however the sink had a massive crack in it, the toilet seat wasn’t fixed properly and the king size bed was in fact 2 beds pushed together (and kept moving apart) with a bed sheet across them holding them together. The fittings around the shower were rusty, only 2 towels were supplied, dressing gowns were of a very small size and no choice in pillows. No information booklet in the room regarding hotel or area information. We were staying for 2 nights and did not have any maid service or fresh towels provided during our stay (lucky we used our beach towels).
We were very disappointed as we’ve stayed in other Doubletree Hilton hotels before and their standards are alot higher. The photos of the rooms on the website are nothing like what the rooms are actually like.
