2/10 แย่
31 มกราคม ค.ศ. 2025
Sonder how disappointing…
The blinds in the room we were staying in were practically see through. We brought this to the attention of the Sonder team and they offered us small credit to our account. We had to find and buy eye masks to sleep and make sure we changed in the bathroom only as literally there was no privacy from the apartments opposite. Effectively the room was not fit for purpose but by this point we had no other practical choices. We did not make a big fuss and we did not ask for a any more more than the money offered we thought we'd be reasonable and these things happen. Then when we chased the credit to our credit card we were told that it was a credit or future bookings and this was time limited and that this could not be changed as the transaction was already made. Spookily, we got the email from Sonder for the credit at the exact same time... no good to us... feel like we have been conned... It is only when things go wrong you see the true worth of a company and Sonder showed its true colours.
George
George, ทริป 7 คืน
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