Trying to keep it short as i have a lot of good things to say!
- Front desk (Liam) supported us with tour booking, airport pick up and direct hotel booking. All prices were competitive, Liam was very helpful and informative.
- Front desk (Grace) helped with providing us with to go snacks when we were going to Sa Pa (even though we were no longer staying at the hotel). Team offered us to take a shower before and after the long ride.
- When i forgot my wallet in a safety box, team reached out immediately and wallet was returned.
- Going to Ha Long, hotel also kept our bags for multiple days, and again we were given some to go snacks.
- Breakfast is amazing with a lot of variety: from passion fruit to pho.
- All staff is super friendly.
- Farewell present (vietnamese coffee)
- Early check in and room upgrade.
In short, what makes this place special is its staff. While these gestures were small, they are meaningful and i have never experiences so many positive things at one place. This place felt like home.
Definitely recommend!