This is a lovely historic hotel with a fabulous location. The bed is very comfortable, as are the rooms overall. Bathroom is spacious, clean and well laid out. There's a restaurant, bar and guest lounges. The service, however, lets the place down. It's polite enough, but staff are not well informed about the hotel and its offerings and struggle to cope when the place is busy. We didn't really feel welcome when we arrived, more like we were just another couple of people to deal with. Information about the EV chargers was patchy at best. The hotel is also very poorly signed if you want to find anything other than your room. Even the entrance to the car park wasn't easy to locate at the end of a tiring day driving in terrible weather. Some clear signage both inside and outside the hotel would be helpful. When I stepped out of my room, I was confronted with a maze of corridors and not a single sign to reception. Tricky when you have entered from the underground carpark, then want to find your way to the main lobby. Even one little sign would be nice.