Service was poor. When checking in no one was staffing the front desk. While standing there (5+ minutes) several employees walked by and ignored us. I knew they were employees because they were wearing name tags!! Finally a cleaning staff saw us and immediately greeted us found someone to assist us.I expect better from Hyatt.
I had contacted the hotel and made arrangements for an early check in. The staff checking us in insisted that we be charged for early check in. I expect better from Hyatt.
Additionally, it was apparent that the toilet had an issue in our room as it still contained evidence of an issue. I had to contact the staff to fix the issue. I expect better from Hyatt.
Chris
ทริป 1 คืน
10/10
Nice place, decent breakfast, excellent service
David
ทริปกับเพื่อน 2 คืน
8/10
Good
Ahmet
ทริปธุรกิจ 1 คืน
10/10
Good and clean hotel
Priyanka
ทริปกับครอบครัว 1 คืน
10/10
We frequent this hotel when in town for FSC. Great location for walking to downtown. Our student likes to stay with us here when we're visiting instead of the dorms :)
During our latest stay, one of the elevators was out of commission, but they comped with free parking. We usually park just across the bridge anyhow to save on the parking.
Lord Steven
ทริปกับครอบครัว 1 คืน
10/10
Tameka
ทริปกับครอบครัว 2 คืน
10/10
H
Delmarie
ทริป 1 คืน
10/10
I
Chrystal
ทริป 1 คืน
6/10
The staff were winderful but the AC was extremely cold. I was tild thet had an ussue and someone would come by unless I requested not to. No ine came by and i actually had to turn the AC off and it was still blowing cold aur. Also, ine of my garbage pails stull had a small amoint of garbage in it.
I inspected the bed fir bed bugs and it was clean but I became itchy and had a small rash.i believe it could have been from the detergent.
I was also shocked that a hotel of this caliber disnt really have a gluten free menu nor or teue options. The staff were great but not trained about Celuac Disease and the possibilities of cross contamination. If you can cater to vegetations and vegans; then why on earth cant they cater those who teuly suffer from Celiac.
The staff was great and friendly and i cant say enough about them. My reciew reflects Hyatt as a corporation. The rooms are nice but no real care went into keeping them in tip too shape
Michael
ทริปธุรกิจ 1 คืน
10/10
Theresa Marlene
ทริปกับครอบครัว 2 คืน
10/10
All good
Gloria
ทริป 3 คืน
4/10
The shade coving the window was down, broken the whole time. 2 repair people came nothing changed. Could not see out the window for 2 days. Dark
George
ทริปกับครอบครัว 2 คืน
10/10
Mary Beth
ทริปกับครอบครัว 1 คืน
10/10
Kerly
ทริปกับครอบครัว 1 คืน
10/10
Vivian
ทริปธุรกิจ 3 คืน
8/10
The hotel was clean and it was very quick to check and my only problem was they charge for parking I think that’s an extra charge that is ridiculous. Other than that the hotel was pretty nice.
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
10/10
Tiffani
ทริป 1 คืน
10/10
anthony
ทริปกับครอบครัว 1 คืน
10/10
Destiny
ทริปกับครอบครัว 1 คืน
10/10
Christopher
ทริป 2 คืน
10/10
Aaron
ทริป 1 คืน
8/10
David
ทริป 1 คืน
10/10
From when I first walked in the front desk was amazingly friendly. They made me feel so comfortable and made the check in process so easy. They made sure to tell about what was around the area to eat or if I wanted something to eat they have a beautiful bar with restaurant. As soon as I checked into my room It was so clean, cozy, it was beautiful, I had the best sleep with no noise at all. The next morning the free breakfast was the icing on the cake, so much to choose from and it's delicious.