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Kempinski Hotel Cancún

5.0 star property
Luxury resort with full-service spa, connected to a shopping center, near Luxury Avenue Shopping Mall

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
Miscellaneous
1 bedroom, premium bedding, down comforters, minibar
Property amenity
Exterior
Located close to Luxury Avenue Shopping Mall, Kempinski Hotel Cancún offers an unforgettable experience. With a white sand beach, 6 on-site restaurants, and rejuvenating spa treatments at Kayantá Spa, this luxury resort is perfect for families and relaxation seekers alike. Take in the breathtaking views from the poolside bar or enjoy a game of pickleball; kids can explore the playground while you unwind with yoga classes or coffee at the café.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pool
  • Bar
  • Non-smoking
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free beach club on site
  • Beach umbrellas

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club
  • Playground on site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
$319 nightly
The total price is $390
Oct 4 - Oct 5
Total with taxes and fees

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 883 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seafront)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, premium bedding, down comforters, minibar

Panoramic Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 2464 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(32 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 441 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seaside)

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | 1 bedroom, premium bedding, down comforters, minibar

Suite (The Saasil)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Heating
Connecting rooms available
  • 1905 sq ft
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seaside)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 883 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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Building design

Grand Fiesta Americana Coral Beach Cancun - All Inclusive

  • Pool
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  • Spa
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$383 nightly
The price is $479
Sep 17 - Sep 18
Total with taxes and fees
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About the neighborhood

Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 16 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 1.8 km
  • Cancun Interactive Aquarium - 3 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 4 min drive - 3.9 km
  • Delfines Beach - 5 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Ilios Restaurant - ‬11 min walk
  • ‪La Veranda - ‬9 min walk
  • ‪Hacienda Sisal - ‬10 min walk
  • ‪Club 91 Lounge - ‬12 min walk
  • ‪Taboo Cancún - ‬6 min walk

About this property

Kempinski Hotel Cancún

At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just a 5-minute drive from La Isla Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.

All inclusive

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

At a glance

DONE

Hotel size

    • 363 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 6 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Stroller
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 8 meeting rooms
  • Computer station
  • Conference center (290625 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • 2 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Full-service spa
  • Pickleball court
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Comprehensive food waste policy
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Belle Époque architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 60
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Front entrance ramp
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 39
  • Transfer shower
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 60
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Meal delivery service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Here's the breakdown, no surprises

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.22 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle service is offered for an extra charge of USD 200 per vehicle (roundtrip, maximum occupancy 7)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Kempinski Hotel Cancún offer free cancellation for a full refund?

Yes, Kempinski Hotel Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Cancún?

Yes, there are 2 outdoor pools.

Are pets allowed at Kempinski Hotel Cancún?

Sorry, pets aren't allowed.

Is parking offered on site at Kempinski Hotel Cancún?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Kempinski Hotel Cancún?

Yes, an airport shuttle is available. The charge is USD 200 per vehicle roundtrip.

What are the check-in and check-out times at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Kempinski Hotel Cancún?

No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (18-min drive) are both nearby.

What is there to do at Kempinski Hotel Cancún and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Kempinski Hotel Cancún also has 2 bars, a sauna, and a steam room, as well as beach cabanas and a garden.

Are there restaurants at or near Kempinski Hotel Cancún?

Yes, there are 6 onsite restaurants, featuring alfresco dining, seafood, and ocean views.

Does Kempinski Hotel Cancún have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Kempinski Hotel Cancún have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Kempinski Hotel Cancún like?

Kempinski Hotel Cancún is located on the Strip in Zona Hotelera, a short 18-minute walk from Hotel Zone Beaches and 17 minutes' walk from Aquaworld.

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Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Food
Beach
Room
Restaurant
Location
View
Drinks
Breakfast
Concierge

What guests liked

  • The beach at this property is beautiful, well-maintained, and offers a great ocean view with plenty of lounge chairs and amenities. (46 reviews)
  • Breakfast was consistently praised for its variety, quality, and delicious options, including healthy alternatives and gluten-free options. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great hotel
Cristina, 2-night trip

10/10 Exceptional

The place is amazing ..very classy hotel !
Tim, 1-night trip

10/10 Exceptional

The ocean font room, dining and service was brilliant. We had a great time staying here.
Roopak, 2-night trip

6/10 Good

The ocean view is spectacular and proximity to the beach is fantastic.
ZABIULLAH, 4-night trip

10/10 Exceptional

Perfect location, great beach
Gregory, 8-night trip

10/10 Exceptional

The property, and staff was very nice. Loved our stay there
Junesa, 3-night trip

10/10 Exceptional

Amazing experience, excellent food and service
Agnieszka, 4-night trip

10/10 Exceptional

Beautiful. Great service by all the staff. Good food.
Lilian, 3-night trip

10/10 Exceptional

Great people & amazing beach
Davi, 2-night trip

10/10 Exceptional

A remarkable resort

This hotel probably offers the best accommodation of Cancún's Zona Hotelera.
JAYME R, 1-night trip

10/10 Exceptional

From the moment I arrived the staff was so friendly and attentive. Great location Great service.
Kathy Ann, 3-night trip

10/10 Exceptional

Great property. Very friendly and attentive staff
Jose, 1-night trip

10/10 Exceptional

Very nice, rooms are great, staff is great, food at restaurants is great, beach is great.
Mohamad, 4-night trip

10/10 Exceptional

My family and I really enjoyed this day at this hotel
Laith, 3-night trip

10/10 Exceptional

Great property and lovely staff! (Reuben the concierge was excellent). Highly recommend.
Christopher, 3-night trip

10/10 Exceptional

The hotel was wonderful and the staff was incredibly attentive. The dining was delicious but a bit on the pricey side at the restaurants for dinner. Overall, we can’t wait to return!
Nicole, 4-night trip

10/10 Exceptional

Amazing service! Great food
Daniel, 4-night trip

10/10 Exceptional

Beautiful place, very attentive personnel
2-night trip

10/10 Exceptional

Excellent service, stunning place, amazing food, shows every night, incredible ocean views, very good location, definitely I'll be back!
Aldo Alfonso, 3-night trip

10/10 Exceptional

Overall i liked the property. wish it had more restaurants
Naresh, 5-night trip

10/10 Exceptional

Beautiful property and the service is outstanding. Looking forward to future visits.
James and Charlotte, 4-night trip

8/10 Very good

Very high-quality view, and the arrangement of the orientation of the hotel rooms is well suited to the view.
Zhengyuan, 3-night trip

10/10 Exceptional

Excellent staff, great front desk, wonderful cleaning people, amazing property right on the beach. It’s beautiful and The Kempinski staff make it perfection. Highly recommend the property and its people!
Gregory, 2-night trip

10/10 Exceptional

Beautiful facility,wonderful staff,
David, 9-night trip

10/10 Exceptional

Very good food and dining options. Classic style.
Jarodd, 3-night trip