ดับเบิลทรีสวีทส์บายฮิลตัน ฟีนิกซ์, ฟินิกซ์

I always stay here when in PHX, because it has a free shuttle from and back to the airport. The day before my latest stay, I get an email from the property saying: "SHUTTLE NOTICE: Airport Shuttle is operating on a reduced schedule from 7am to 11am. For pick up after hours please contact the hotel at 1-602-225-0500." So I get to the airport at 5 PM, call the hotel, and they send the van to come get me, same as always. I call the front desk before bed to make sure I can get a ride to the airport at 5 AM, and the person tells me they can't do it, the shuttle doesn't start until 7. Less than 5 hours after they had no problem picking me up outside of the 7am - 11am window?? I guess they picked me up because they wanted to make sure they got my $$$ first and then said "we don't care at all if you get back home". This happened to me several years ago with another hotel company, but when they didn't provide my ride as promised and advertised, they at least had the decency to pay for my taxi. I would have expected at least the same out of a company like Hilton, but I was sadly mistaken. Fool me once, shame on you. Fool me twice? No. Never again.

There were cockroaches in the room! Never stay there again!

There was nothing specific the employees did but my criticism is with business who do not clearly follow guidelines as set forth in this trying time. If other restaurants can Function and work certainly your company could have operated and offered service similarly. It was frustrating to come to such a quality hotel and have limited options for food when you had the means all along.

They have some sort of weird operation going on there. Someone from the front desk called the room phone to ask me if a fire alarm going off in my room, while two men simultaneously tried to burst in the room (but the top lock was on, so that failed). They supposedly confirmed that the fire alarm wasn't going off. Then one of the men asked to search the back room, which i agreed to. Obviously, no issue. The same guy was following behind me about 15 mins earlier with an angry look on his face. There is no way they got any report that there was a fire alarm going off in my room, i am pretty sure it was due to my complexion. I will never return to this hotel, because if they pull another stunt, there is going to be trouble. Why put myself back in a situation like this? The hotel's feedback on this situation was absolutely terrible. A standard, "sorry we didnt exceed your expectations" jargon that look copied and pasted. Im actually considering never staying at another Hilton property again behind this nonsense.

Nice clean rooms. No smell either

Mildew in shower , shower did not drain well , made water puddle. No bottled water in room nor did receptionist offer any water on arrival Reception did direct me to elevators; they were outside the foyer! Very non personable

Great location near Tempe and Sky Harbor Airport. Very comfortable and good sized room.

It was a great stay, very friendly staff and very nice rooms. We wild definitely stay here again.