Arrived at the hotel, checked in and went to the room. The room was nasty, hadn’t been cleaned properly, dried up food stains on furniture, dirty linen, bed falling apart, dirty cotton swab behind the mattress, hair in the bathroom and shower, door was falling apart, hallways reeked of smoke or devils lettuce (despite being smoke free hotel), staff was unhelpful and made me wait 15 mins to inspect the room after I reported the issues. Then initially offered to clean the room for me, IT SHOULD HAVE ALREADY BEEN CLEAN!!! Only offered me a change in rooms because the toilet was broken and just constantly running, which would have made it difficult to sleep, especially since this was a business trip 😡