โรงแรมเซปพลิน ซานฟรานซิสโก, ซานฟรานซิสโก

Average 3-star hotel. Very average stay. Dealt with very rude and dismissive staff at check-in who gave me attitude when I asked them to clarify why I was being charged a rate over and above what I had reserved. Asked to speak to manager but the request was deliberately ignored. Given the worst room in the hotel (right next to lift and directly next to stairway leading down into very noisy reception). Made to wait 15 minutes deliberately so ended up dragging 2 large suitcases via 2 different lifts to my room which was petty and disgusting behavior by reception staff. No apologies at checkout for attempting to charge me the wrong price or giving me massive attitude. At checkout, I was billed $300 less than what I had been told at check-in....and yet the front desk girl at check-in repeatedly told me I couldn't do maths when I was checking in and asking her to clarify the pricing. Bed was old and sunken. Very uncomfortable. Carpets worn. Overall, very 3-star experience. Young bell boy was lovely and the only one apologetic about the treatment I'd experienced. I travel a lot and stay in a lot of hotels (have also worked in one) and this is the first time I'm inclined to leave a negative review. Service staff have zero idea about customer service or how to run a hotel. Stay elsewhere.

Such a hip & cool hotel. The staff was lovely. The restaurant, bar & game room were all awesome! Hotel was centrally located & it was very easy to walk places or take an uber.

Great location n very clean.

The hotel is the coolest !!! My family and I had a wonderful time !

The hotel was very clean and I saw many employees actively maintaining the property. Service overall was fine, but I had limited interaction with staff. Location is okay, but you’re on the cusp of one of the worst neighborhoods in SF - basically don’t walk southwest from the hotel unless you want to see some nasty stuff. My only real complaint about the hotel itself is there is little to no noise reduction. I could hear the neighbor above walking around (seemingly all night, unfortunately) and heard neighbors to the sides and activity in the hall. It seems they remodeled an old hotel but did not endeavor to improve sound barriers.