Hi. We impromptu decided to book and stay for a night with my daughter. The service was nice at the front desk. We went to our room after a long day, our room's bathroom was flooded with water and i wanted to call the front desk but our phone was disconnected. When i connected the phone, it wasn't working at all so i texted a number that had previously welcomed us to our stay, but no feedback justa text asking us if everything was okay. Then nothing at all. So in the morning. We threw in some towels on the floor to call it a night. Then in the morning more water was leaking in our bathroom floor . We checked out and the lasy at the front desk was nice and apologized for the inconvenience. She gave us a discounted of $20.34 but said she couldn't apply it because we had booked under a third party??? She told me to request thus $20.34 through YOU. But in her computer it showed Expedia NOT Hotels.com. Please help.
Nattaly
ทริปกับครอบครัว 1 คืน
10/10
Maria Ki-Sook Vase
ทริปกับครอบครัว 4 คืน
6/10
The location is very convenient to major roads and amenities (food, gas, etc). My room was cleaned daily.
I wasn’t too happy with customer service - while everyone was polite, they weren’t very helpful. Though I had cancelled a previous reservation made through Hotels.com, this wasn’t reflected in the hotel’s reservation system and I was given the run-around to essentially do what I had already done. It would be nice if cancellations made through the same third-party platform used to make the reservation were shared or communicated with the hotel property.
Audrey
ทริปกับเพื่อน 3 คืน
6/10
Brandy
ทริป 1 คืน
8/10
Nice comfortable stay. O will return. Breakfast was good also.
Mike
ทริปกับครอบครัว 3 คืน
8/10
Julie
ทริป 2 คืน
10/10
We were staying over so we could take family to the beach before their flights at PIE. Customer service was amazing! The breakfast was fantastic from a person who always books holiday inn express this was top notch!
Shannon
ทริปกับครอบครัว 1 คืน
10/10
Christopher
ทริป 1 คืน
10/10
Evans
ทริปธุรกิจ 2 คืน
10/10
Paul
ทริปกับครอบครัว 4 คืน
2/10
Matthew
ทริป 3 คืน
8/10
gregory
ทริป 2 คืน
8/10
Due to an A/C being replaced in my home, SureStay was a good option for me. It was located close to my job and easy access to get there quickly. The breakfast was nice with several options. This was a great affordable place for what I needed.
Angela
ทริป 2 คืน
2/10
Maria Ki-Sook
ทริปกับครอบครัว 3 คืน
10/10
Affordable, clean, pretty well appointed (mini fridge, microwave, all that jazz)
No complaints and the staff were very friendly.
David
ทริปธุรกิจ 1 คืน
4/10
They are really trying to charge me an outrageous amount, three months after my stay, bc you say I got red hair dye on a washcloth (your font desk operator stated this). Disgusting and sounds like you are taking advantage of your patrons. This will be reported to the BBB and the CFPB.
Alisha
ทริปกับครอบครัว 2 คืน
8/10
Samantha
ทริป 2 คืน
8/10
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
8/10
2 nuitées étape d'un tour de Floride. Bien placé pour visiter la région.
Geneviève
ทริป 2 คืน
6/10
Room was comfortable and quiet. Bathroom floor seemed to be dirty or perhaps moldy.
Michael
ทริป 3 คืน
6/10
Lynne
ทริป 1 คืน
10/10
Charles
ทริป 1 คืน
8/10
Jamie
ทริปกับครอบครัว 2 คืน
6/10
We arrived at TPA late at night and just needed a place to stay overnight. It was a bit tricky to find at night as access road is behind a CVS plaza. Older hotel in desperate need of some renovations. Staff was friendly and room was clean. About what I expected for the price.