6/10 Good
13 Nov 2024
Don’t recommend the parking.
The hotel itself was clean and the staff was friendly. I did opt for the parking which was supposed to be $14/night taken from my security deposit. They give you a key card to use as you leave the parking lot. Day one it did not work, I was charged $9 to leave. I went in to the front desk and told them and they asked for my receipt and gave me a new card. The next day the card again did not work (said it was invalid) and I was charged $10. I went to the front desk and explained since this was a problem and the parking charge at the gate was cheaper than the hotel charged then just remove parking from my bill. They said no problem. Then when I checked out all of my deposit was returned minus $5. I’ve tried finding out what I was charged $5 for but no one is able to answer or return my call.
Matthew
Matthew, 5-night business trip
Verified Hotels.com guest review