At check-in, the lady said that the room would be ready in a moment and asked us to sit down with our bags and wait, and she would bring us the keys. We waited for 2 hours, that is not a moment, then we would rather be told that from the beginning with the option to leave our bags so we could go out. After 2 hours, it was not even the lady that helped us. It was another man called Kumar who asked if we needed some help because he had seen us sitting there for so long. He fixed the keys directly and showed us to our room. A big thank you to Kumar who made us feel welcome and really cared!
The room was wonderful and in the bar in the evening it was live music that we really enjoyed.