4/10
The food service staff and hoousekeeping staff were very nice. Now for the bad. The front desk staff were rude from check in all the way until checkout. Ive never experienced this kind of rude attitude from any hotel staff really ever, not even at a roadside motel, so to experience something like this at a 4 star hotel was interesting and not in a good way. One of the elevators out of 2 was broken both days of my stay. The valet staff was also kind of rude to be honest. Unless this is the only hotel with a room available next time i am in santa monica i will never stay here again. Other hotels nearby at comparable rates i should have booked.
Jane
ทริปกับเพื่อน 2 คืน