4/10 พอใช้
12 พ.ค. 2025
Bad stay.
Our first room, ont he 5th floor upon check-in had either burn your skin hot water, or blistering hot water. It took 11 attempts, 9 from the room phone, and 2 from our cellphones before the lady at the desk finally answered. Maintenance came in about 10 minutes, told us we'd have to change rooms, and he noted how red my wife's skin was from the hot water. So the hotel moved us to room in the 7th floor. When we got to that room, we called to ask about room service, no one answered after 9 attempts. So we went to the lobby on the 1st floor, we saw the clerk, Cari, sitting at the bar and told her we tried calling. She sarcastically replied "I heard it ring", as to say she didnt want to answer it. Also, before we asked her, we heard her sitting at the bar talking about my wife getting burned by the water to the bar attendant, which is unprofessional. When i asked if she had a card, she loudly, and rudley said "No"and handed me a card of the room supervisor. Also, unless you stay on the 9th or 10th floor there are no microwaves, or refrigerator. And they hold money on your card for room service, which they don't tell you is only for snacks from thier small store on the 1st floor by check in. Nice pool and hot tub, and there is EL Nopal inside the hotel and other restaurants within close walking distance, and very close to the river.
Brian
Brian, ทริป 1 คืน
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