โรงแรมเชอราตัน นิวออร์ลีนส์

Old hotel and paid parking twice

Dana, ทริป 1 คืน, 8 ส.ค. 2021

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Good times with family and friend

This hotel is beautiful and very clean. The staff is professional, friendly and recommend great restaurants and tours. The hotel is close to bourbon street, but far enough that hotel is quiet. The pool was under renovation so that was the only downsize.

DANNIE, ทริปกับเพื่อน 1 คืน, 5 ส.ค. 2021

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I didn’t have a working phone and the room smelled like smoke. We were given misinformation regarding a tour by the front desk, causing us to miss the tour. Parking is way too expensive

Geraldine, ทริปกับครอบครัว 3 คืน, 3 ส.ค. 2021

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Charged twice for one night!!!

Hotel was clean. Bed was uncomfortable. Ice machine on 25th floor didn’t work. Went to ice machine on 27th floor, didn’t work. 29th floor, ice finally. Even on 25th floor, noise from Canal St was bad. Parking garage is terrible. Cars use same ramps going up or down. If you meet a car on your way up, congratulations, you’re backing out of their way. Took us 30 minutes to park, not exaggerating. Prepaid for room several weeks ahead through Hotels.com….. got home and realized the next morning that the hotel had charged me for the room again! I called the hotel and they confirmed they could see where I had already paid for the room online and told me they will issue a refund, but that it would take approximately 24 to 48 hours. I am now in hour 30 with no sign of a refund yet. You read that right… as of this moment, I’ve paid for the room twice! Very frustrating! Not Hotels.com’s fault, Sheraton’s fault.

Brian, ทริปกับครอบครัว 1 คืน, 31 ก.ค. 2021

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The cleanliness of the room was exceptional. I had no problems with that. However, I booked a non- traditional king room, and I was placed in a handicap accessible room instead. Also, my husband asked for a microwave and refrigerator and was told that a refrigerator would be sent up. However, it never was so he asked again and was told there weren't anymore. I feel like for the amount that was paid for the room, a microwave and refrigerator inside of the room should be accessible to customers.

Stara, ทริป 2 คืน, 30 ก.ค. 2021

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Great service

The staff was great and the service was by far the best I ever had!! However the room was just okay there was paint peeling from the ceiling and there was a huge crack and some drywall falling from the ceiling right next to our bed.. but service wise.. great!!

Gynarva, ทริป 3 คืน, 30 ก.ค. 2021

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Great stay!

Everyone we came into contact with from the hotel was great, Friendly and helpful! Room was nice and hotel is perfect walking distance to many sights and restaurants.

Thomas, ทริปกับครอบครัว 2 คืน, 25 ก.ค. 2021

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Had to request clean towels 3x for a 4 day stay for 2. Swimming pool was a huge attraction and was closed for renovation which was not made clear before booking. Parking was 58.00 a day.

Karla, ทริปกับครอบครัว 4 คืน, 22 ก.ค. 2021

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Could be better.

Valet parking drove my van into a construction bar and shattered my van rear window. It was only by accident that I was told the next day. They did not offer to discount my stay or anything. Valet manager did not have a report until two days later when as I was checking out he provided an email statement and copy of repair. They had stated they tried to call my room, no messages were left nor did guest manager know anything about this. I had to insist on a refund equal to the cost of the 3 days of parking just to get any compensation for all the time I had to take away from my trip to handle this situation. The valet company and the hotel do not seem to communicate. The hotel was great and wonderful location. However, it was only upon arrival we were made aware that the pool and some services/restaurants would not be available to guests. They were definitely short staffed and checking, getting service, having questions answered, took a considerable long time.

Patricia, ทริปกับเพื่อน 3 คืน, 21 ก.ค. 2021

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Great Location

The Sheraton Hotel is in the perfect location for people that want to have some fun. Bourbon Street is about 2 blocks away, retail shops are also about 2 blocks away and therefore the location is the best! I just wish the pool was open, kids were really looking forward to it. Maybe next time…

Ambar, ทริปกับครอบครัว 2 คืน, 2 ก.ค. 2021

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