Excelente ubicación , espacioso y personal muy amable
MAILLIW
ทริปกับครอบครัว 4 คืน
4/10
Jordyn
ทริป 2 คืน
10/10
James
ทริปกับครอบครัว 1 คืน
2/10
Ganesh
ทริป 1 คืน
10/10
Jennifer
ทริป 1 คืน
6/10
Lani
ทริปกับครอบครัว 2 คืน
10/10
Overall the hotel's location was ideal. The is within walking distance to Aquatica and Sea World. The hotel is very convenient. We stayed in a junior suite which was spacious and offered a great view. The floors felt dirty as you walk around the room.
Denio
ทริปกับครอบครัว 1 คืน
10/10
Lenford
ทริปกับครอบครัว 1 คืน
8/10
Eric
ทริปธุรกิจ 1 คืน
8/10
The experience was great personally. Not Amazing. Seems like the bigger properties lack something. In this case it was clearly, the leadership. The staff seems to be holding everything together by a thread. The management is no where to be seen in reality other than the FOH. Looks are amazing when entering. Then the properties features hit you.....!Wow! Very nice..but most check ins are at night and most family wont really enjoy the stay beacuse the purpose of visiting is to go out in reality and see the beauty that needs TLC, the property has So much potential to offer. But lacks attention....again Leadership.
Especially during how many conversations, was that place busy!!!!
With general staff, you have you're bad apples in a bunch or maybe not bad....but just not Hospitality sweet. But in this case that was about 10% over all, everyone else just great. Way to go. Very polite, courteous and again holding it together. You can see the help they need but again......leadership no where to be seen or Caring. I hope to see a change, upon our return. To stay in and enjoy the features offered.
Courtney
ทริปกับครอบครัว 2 คืน
6/10
My issue was less with the hotel and more with hotels.com. No way to solve problems at the hotel because I went through hotels.com
Jeff
ทริปกับครอบครัว 4 คืน
6/10
Not what we expected, pool area would be much better if it was heated, it was extremely cold. Bar and food amazing though. It’s kinda like a motel vibe in all honesty.
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
6/10
Not sure if the main part of the hotel is more up to date, but the section we were placed in looked and felt like paint and a bandaid was how they renovated it. The “deadbolt” wasn’t tightened in place and wasn’t able to be used. The carpet didn’t look like it had been vacuumed in a few months. The showerhead and faucet was about to come out of the wall. Good thing we had hot water for the first part of the shower before it started cooling down. After paying so much for parking, we realized anyone could get into the lot since the security gate was open 24/7.
CATHERINE
ทริปกับครอบครัว 2 คืน
10/10
Great stay, close to pool and breakfast Buffett. Spectacular view of fireworks and drone show at Sea World next door. Friendly pool bar was also a treat.
Jay
ทริปกับเพื่อน 1 คืน
6/10
Carpet was old and dingy and felt damp and mildewy. Didn’t feel clean at all. Did not end up with any room cleaning service for my 5 night stay. There was also a “spooky convention” happening there that was definitely not family friendly nor appropriate for young children. Had we known that was happening we would not have booked there.
Melanie
ทริปกับครอบครัว 5 คืน
6/10
Spring break trip with the kiddos. The hotel was okay. We stayed in the main tower & we’re upgraded. The hotel area was so large that it made sense to drive to the breakfast area, pool and laundry services. Walking from our room to these amenities felt exhausting. It was more than coming downstairs. Finding a parking spot was challenging throughout the day. The rooms were clean. Unfortunately the elevator broke during our stay and we had to walk far to the other end to catch the other one to our floor. I believe we were on the 9th floor. Overall not the worse experience.
Lisa
ทริปกับครอบครัว 4 คืน
10/10
Enjoyable. Front desk check-in Maryelllen (I hope I spelled correctly) was exactly whom I hope to meet again. Super courteous.
Jake
ทริปกับครอบครัว 1 คืน
4/10
Too old hotel.
Jorge
ทริปกับครอบครัว 3 คืน
8/10
Martha
ทริปกับครอบครัว 3 คืน
10/10
Our stay was very nice. The staff was excellent. My only concern was not having any hooks or bars to hang wet suits. I hung them outside to dry a bit and tided them to the railing so not to lose them, other than that we would come back.
Najla
ทริป 1 คืน
10/10
Nice & clean room. Friendly staff
Brandi
ทริปกับครอบครัว 1 คืน
4/10
Nice area but shower would t drain, facilities never fixed it, the grounds were run didn and the shuttle never showed up so we walked to the park.
Kim
ทริปกับครอบครัว 2 คืน
4/10
I made a reservation for a suite and even stopped by a week early to verify as it was for a 40th birthday celebration. I was able to pick the room I wanted at that time. On the date of check in, I arrived 5 minutes after check in time. I was given a room that was 2 categories below what I paid for and they had the audacity to try to pass it off as the room that I reserved. After demanding to speak to a manager, was able to get a room that was a little better but still not what I reserved. Was offered a small price adjustment, an anemic resort credit and a couple of breakfasts. Made the best of the weekend but my plans were destroyed. Why bother with a reservation?
Kirk
ทริป 3 คืน
8/10
This is the second time I've stayed in this hotel and will definitely stay again. However my check-in wasn't the best. We got an incorrect room and took forever to get the right one. The parking was abysmal and something should be done to fix that.