We went on vacation to this all inclusive resort in August. While I read the bad mixed reviews, I wanted to decide for myself and took a chance booking for 5 nights for my family of 3(me, my husband and 7 yr old daughter).
Well to my disappointment the “bad reviews” were all true. From our arrival to the property it felt like eternity waiting for the golf cart to transport us with luggage to our rooms. Upon arriving to our room, it was obvious it was dirty, lights and lamp switches were not working, the bed frames were falling apart. This property is definitely outdated!
To get to one place to another you will need to transport in a train, and most times you eill be waiting 20 minutes and end up walking. It’s a lot of walking since the property is so big. You will be tired from all the walking. We did not like the system they had. I’ve overheard people complaining about this numerous times.
The food was so disgusting that I starved. We had stomach pains everyday. Where do they get this food from?! Stay away from the Italian restaurant, the food there is the worst, you will be sick for days!!
The staff has an english language barrier for the most part. The reservations staff in these restaurants are rude, no etiquette or customer service skills at all! WHO trains these people? People who spend thousands in your country don’t go there to be treated like trash! I will never recommend this resort to anyone! I couldn’t wait to get home. Spend your money somewhere else!!