Before listing those areas where the hotel fell short, its worth mentioning that the staff were very friendly and always tried and help wherever possible.
Aside from the pleasant staff, I'm afraid we certainly didn't have an enjoyable stay. This may well be a good resort for families as there is a big pool with activities and loud music but not for those looking to relax.
Outrigger is listed as a five star resort. This is definitely not the case - more like three star...especially when compared to other truly five star hotels we visited on the island.
There are a number of areas which definitely need highlighting (in no particular order):
1) The food in the main buffet restaurant is of a very poor quality, often defrosted and certainly not fresh.
2) The service at the restaurant is chaotic. Lots of staff running around with no clear system.
3) Main dining hall feels more like a school canteen.
4) There is a restaurant where you can pay extra and the food is better, but service still lacking and often small portion sizes.
5) The beach hut (by the main pool) serves substandard food for a 5* hotel (expect only burgers and pizzas).
6) We ordered two strawberry daquiris and were served iced strawberry from the slush puppy machine. The barman said he could just 'add rum' if we wanted a daquiri! Unacceptable.
7) Rooms were ok, good size but v small tv and nothing in the mini fridge
8) You'll need a car, remote part of the island!
9) Hotel still under renovation