We had a lovely spacious room with a great view over the city. The service in our room was very slightly off, one day they didn't wash the cups for glasses and then the next day they didn't replenish the coffee, but these are only small annoying overall it's a really nice hotel and I would definitely stay there again.
Extremely clean room and efficient, professional staff. Checkin was a breeze. We arrived a bit early so we made reservations with the concierge, Ms. Harada, and when we were done we were informed that our luggage was in our room. Thoroughly professional, gracious service by all hotel staff. I noticed one review mentioned a hard mattress and small room. It must have been her first trip to Japan! At six feet two inches and 250 pounds I have found all the rooms to be small as well as the yukata. And firm mattresses the norm.