2/10 แย่
23 มกราคม ค.ศ. 2025
The worst staff I've ever seen in my life ever
I was given a room that was cheaper than the room I actually paid for. I paid for a room with a bed and a sofa and was told I couldn't have one because that's not what I asked for. I showed the lady that I did pay for a sofa and a bed and she continued to argue with me and then just turn around and walk away from me mid conversation. I contacted hotels.com and the gentleman contacted the hotel to try to rectify the situation and she continued to talk over him and yell at him and told him that he was wrong so nothing was done about the problem I was hoping to get at least my money back or a free night stay and was told no. I had all the proof I needed to show that I paid for this room and was not accommodated with it. The worst customer service ever at this hotel the help was extremely rude and she continued to be rude with me throughout the night and the next day. I am homeless right now and have nowhere to go so I had no choice but to stay here and every time she sees me she continues to make my stay complicated if you want proof of this issue give her a call and I guarantee you she's going to say you're wrong no matter what the problem is she's going to yell at you and talk over you and maybe hang up on you
Jennifer
Jennifer, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
