Booked a suite studio but when entered the room it was a standard room. Reception told no other rooms available now so change the room later. 4pm changed the room but was the same small size and instead of having a chair this room had the bed pushed against the wall to make way for the smallest one seater sofa. Bed only standard double not queen size as advertised. Definitely not a suite as advertised very disappointing.
Breakfast at the Luigia restaurant terrible.
Baked beans, scrambled egg, bacon and hotdog sausage totally stone cold. Had to insist that my plate was microwaved to make hot after being told that breakfast is always cold and that’s how it is eaten here.
Waiting staff too lazy to clear th plates from the table for half hour.
No teaspoons or wooden stirrers available near coffee machines.
The restaurant has only one task to provide hot breakfast but totally failed.