I was unable to contact villa for check in details as phone number just rang out. Hotels.com could not contact them either so they had to transfer me to another hotel I then received a phone call from villa later in the day asking if I was checking in I told them we couldn’t contact them so I’m already in a new hotel. So I was disappointed because I was looking forward to staying there and I think it would have been an enjoyable stay. So maybe I’ll try again next time and have more luck