We enjoyed our stay here based in both facilities and staff support. We booked rooms with balcony and terrace, our family all adults enjoined the space and the open air. The staff took care of us from picking us up at the airport till the day of departure, also helped with booking trip to Haling bay and tour of Ninh Binh. The breakfast was excellent, Pho and other Noidle soups are of Northern style and flavorful, we really like all of them. The service of staff at breakfast were attentive and helpful. There are other cuisines options available and fruits and desserts. The hotel is located in the old quarter so the surrounding comes alive during the day, also there is a school nearby and we did not mind at all. It is quiet at night so we sleep well and enjoy quiet evening. There is also a bar at the rooftop if you enjoy having a drink with your companion.. it is a great option to stay and explore Hanoi and nearby tour options like we did.