They always have good customer service, no mater what time I come to check in. The complimentary gift bag upon check-in is a nice perk. The rooms are spacious, the bed was firm but NOT UNCOMFORTABLY HARD, the water gets super hot super fast, and the complimentary breakfast is 95% cooked fresh with the exception of fruits, yogurts, cereals, etc. Parking is $22 per night and getting into the actual complex for the hotel is a little tricky, but once you find the right road, you will definitely enjoy your stay