The room appeared to be clean when we checked in but I knew the sheets had not been changed because we received our room key before the room was ready. We waited in the parking lot and was able to see the maid clean the room while we waited. Not once did I see sheets be brought out therefore when I got into the room, I immediately checked the beds and there was hair and other marks on the bed. I went to the front desk asking if they could please change the sheets. She said they would do it in a little bit. We went to the store and when we came back the same exact sheets were on there. I know this because I took pictures of the dirty sheets, and there were the same exact marks. The maid lied, and said she had done them, even though I insisted that she changed them which she finally ended up doing each day, we came back to our room only to have one washcloth, even though there was four of us in the room, and there was hair on all towels. The bathroom floor was always dirty, covered in hair with hair colors that were not even in our group very unfortunate and I will never stay there again.