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Hyatt Centric Playa del Carmen

4.5 star property
Adults-only hotel with outdoor pool, connected to a shopping centre, near Playa del Carmen Main Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Centric Playa del Carmen

Exterior
Exterior
Property entrance
City view from property
3 bars/lounges, poolside bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Free use of bicycles
  • Beach sunloungers
  • Valet parking
  • Pool bar
  • 24-hour room service
Feel at home
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The price is ฿4,748
฿8,098 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

Room, 1 King Bed, Accessible (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Partial Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Panoramic, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 Queen Bed (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed (Thompson)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Downtown House)

Room, 1 King Bed, Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Balcony (Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Downtown House)

View from room

Room, 2 Queen Beds, Balcony (Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Quinta Avenida, Downtown House)

Suite, 1 King Bed (Quinta Avenida, Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed (Quinta Avenida, Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Downtown House)

Room, 2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Queen Beds (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed, City View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Shower)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 King Bed

Suite (Coastal Ocean, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (Partial, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

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About the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen

At Hyatt Centric Playa del Carmen, you can spend time at the beach relaxing on a sunlounger, plus you'll only be steps from Quinta Avenida. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness centre. Dining choices include 2 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a rooftop terrace, a poolside bar and a snack bar/deli. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Hyatt Centric Playa del Carmen are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 92 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 11:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, up to 18 kg per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 15 per night)
  • On-site parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Kayaking nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 10 per cent
  • Resort fee: USD 34.80 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 to 25 per person
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way. Maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 40.0 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 40 per accommodation, per night

Parking

  • Valet parking costs USD 15 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen offer free cancellation for a full refund?
Yes, Hyatt Centric Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Centric Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Hyatt Centric Playa del Carmen?
Yes, dogs are welcome, with a maximum weight of 18 kg per pet. There's a charge of USD 40 per accommodation, per night, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Centric Playa del Carmen?
Yes. Valet parking costs USD 15 per night.
Is an airport shuttle service offered by Hyatt Centric Playa del Carmen?
Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.
What are the check-in and check-out times at Hyatt Centric Playa del Carmen?
Check-in start time: 3 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at Hyatt Centric Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Hyatt Centric Playa del Carmen and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness centre.
Are there restaurants at or near Hyatt Centric Playa del Carmen?
Yes, there are 2 on-site restaurants.
What's the area around Hyatt Centric Playa del Carmen like?
Hyatt Centric Playa del Carmen is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Mamitas Beach.

Hyatt Centric Playa del Carmen Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

We didn’t find out until arrival that the main house was not available due to ongoing A/C issues. Therefore we were placed at the Beach House. Our room was average at best and pigeon's woke us up daily around 6am.
Michael, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Na
Karina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Shavit, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edward, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Clean and quiet
Maria, 1-night trip
Verified Expedia guest review

8/10 Very good

Peter, 3-night trip
Verified Expedia guest review

6/10 Good

Everything was excellent except they don't have a/c working which makes it incredibly hot because of the humidity.
Cynthia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
Reuven, 4-night trip
Verified Expedia guest review

2/10 Poor

the management is poor . The airconditioner in the rooms did not work and broken down and management did not disclose this at the time of checking. Very poor services and very very noisy. Property is totally run down. BEWARE DO NOT STAY AT THIS LOCATION/HOTEL
Dinesh, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Erick, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Jonas, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

DI, 1-night trip
Verified Expedia guest review

6/10 Good

I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Wendy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great pool and the rooms were really nice and spacious
Jack, 5-night trip with friends
Verified Expedia guest review

6/10 Good

CHARLES, 1-night trip
Verified Hotels.com guest review

6/10 Good

Didn’t like a couple or personal things
Oscar, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Clean comfy rooms, great rooftop pool, good food and reasonable prices. In the heart of playa great location
2-night trip
Verified Hotels.com guest review

8/10 Very good

4-night family trip
Verified Hotels.com guest review

6/10 Good

The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Hamida, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Martha, 3-night family trip
Verified Expedia guest review

8/10 Very good

good experience over all
idan, 4-night trip
Verified Expedia guest review

8/10 Very good

Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
ROBERTO, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Francisco, 1-night trip
Verified Expedia guest review

6/10 Good

Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
María, 3-night romance trip
Verified Expedia guest review

6/10 Good

Super hot in the room, had to report our ac not working 2 nights out of the stay before they got it operational the final night. Fridge didn’t work and spoiled our leftovers.
3-night trip
Verified Hotels.com guest review