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Lotte Hotel Hanoi

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lotte Hotel Hanoi

Indoor pool, outdoor pool
Outdoor banquet area
2 bars/lounges, cocktail bar
Royal Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
View from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Non-smoking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Hot tub
  • 24-hour room service
  • Room service
  • Business centre
  • Airport shuttle
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
  • Television
  • Daily housekeeping
The price is ฿3,871
฿4,389 total
includes taxes & fees
18 Jan - 19 Jan 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premier Suite (Club Lounge Access)

Premier Suite (Club Lounge Access) | 1 bedroom, minibar, in-room safe, desk

Premier Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
  • 147 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Club Lounge Access)

View from room

Deluxe Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Separate bedroom
Private bathroom
  • 99 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

1 bedroom, minibar, in-room safe, desk

Junior Suite King

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
Designer toiletries
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
Designer toiletries
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe King Room (Club Lounge Access)

City view

Club Deluxe King Room (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior King Suite (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Junior King Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

City view

Deluxe King Room

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Twin Suite (Club Lounge Access)

Club Junior Twin Suite (Club Lounge Access) | 1 bedroom, minibar, in-room safe, desk

Club Junior Twin Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
  • 61 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Twin Room (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Deluxe Twin Room (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Private bathroom
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite Twins

1 bedroom, minibar, in-room safe, desk

Junior Suite Twins

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 61 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Outdoor pool

L7 WEST LAKE HANOI BY LOTTE

Pool
Spa
Free parking
Free WiFi
9.4 out of 10, Exceptional, (199)
The price is ฿3,293
฿3,734 total
includes taxes & fees
3 Jan - 4 Jan 2025
L7 WEST LAKE HANOI BY LOTTE
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About the area

Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

What's nearby

  • Embassy of Japan - 3 min walk
  • Lotte Center Hanoi - 4 min walk
  • West Lake - 20 min walk
  • Ho Chi Minh Mausoleum - 3 min drive
  • Hoan Kiem Lake - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive
  • Hanoi Railway Station - 11 min drive
  • Hanoi Long Bien Station - 15 min drive
  • Ga Thuong Tin Station - 19 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Delica-Hans - ‬1 min walk
  • ‪Pizza 4Ps Lotte Hanoi - ‬1 min walk
  • ‪Top of Hanoi - ‬1 min walk
  • ‪Shogun - ‬1 min walk

About this property

Lotte Hotel Hanoi

At Lotte Hotel Hanoi, you'll be within a 10-minute drive of West Lake and St. Joseph's Cathedral of Hanoi. Guests can visit the spa to be pampered with massages or manicures and pedicures, and Grill 63, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers like the helpful staff and overall property condition.

Languages

English, Korean, Vietnamese

At a glance

DONE

Hotel size

    • 318 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Barbecue grills
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Basketball

Working away

  • Business centre
  • Conference space (13870 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan – This restaurant specialises in dim sum.
Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.
Pharaohs – This cocktail bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1474200 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for VND 822500.0 per day

Policies

Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Lotte Hotel Hanoi offer free cancellation for a full refund?
Yes, Lotte Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Lotte Hotel Hanoi?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Lotte Hotel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lotte Hotel Hanoi?
Yes, there's free self parking.
Is an airport shuttle service offered by Lotte Hotel Hanoi?
Yes, an airport shuttle is available. The charge is VND 1474200 per vehicle one-way.
What are the check-in and check-out times at Lotte Hotel Hanoi?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Lotte Hotel Hanoi and nearby?
On-site recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
Are there restaurants at or near Lotte Hotel Hanoi?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine.
What's the area around Lotte Hotel Hanoi like?
Lotte Hotel Hanoi is a short 20-minute walk from West Lake and 3 minutes' walk from Embassy of Japan.

Lotte Hotel Hanoi Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

heryanto, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ching Koo, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hyuk, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

changik, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Gen, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

avi, 3-night trip
Verified Hotels.com guest review

6/10 Good

2-night business trip
Verified Hotels.com guest review

6/10 Good

No coffee machine in rooms ; over priced restaurants ; they should warn the guests not to wear overly casual clothing , sandals or slippers .
Tat Pui, 4-night trip
Verified Expedia guest review

6/10 Good

Gevin singh, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Was convenient to get to my business meetings
Aravind, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Great service, great room
lee, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Choon Mong, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel. Loved our stay here
Dharmesh, 2-night trip
Verified Expedia guest review

10/10 Exceptional

omar, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel and nice location. Plus shopping center at ground level.
Gilles, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel and nice location. Big shopping center on ground level.
Gilles, 5-night business trip
Verified Expedia guest review

10/10 Exceptional

Stig, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to very busy tourist areas or sites.
Deva, 2-night romance trip
Verified Expedia guest review

6/10 Good

This hotel is pretty far from the Hanoi old quarter which is inconvenient because most shops, restaurants, and activities are in the old quarter. The property, staff and services are good.
Thomas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Courtney, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Randell, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

KE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

tal, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Dane, 1-night trip
Verified Expedia guest review

6/10 Good

Lotte hotel
Concierge, housekeeping and restaurant staff were great. Location and facilities were great as well. WiFi was horrible - if you are there for work and need to use the internet - good luck.
mohammed, 3-night trip with friends
Verified Hotels.com guest review