Being 6"9" I asked for a King bed as advertised, this was asked for TWICE before I arrived, to get no response. I eventually called and got a response but when I arrive I ask for a King room to be told they dont exist!!! We try and book a trip to Appleton Farm Estate through the desk at the hotel to be taken to Good Hope Estate. The gentlemen who sold us what we thought was a trip to Appleton farms spent most of his time complaining that we had looked things up on line. The hotel is somewhat run down and there seems to be little investement in keeping the standards up. We tried complaining to the customer services manager who whilst she gave platitudes dis nothing!! And never followed up with us. Everyone who sat at a desk was truly useless. Everyone who provided a real service (bar, lifegaurds, waiters...) tried their best. Also if you do ignore these warnings take towels at least 3 times in our stay they ran out either at the pool of in the room. We went in June and found at least 50% of the amenities were closed. Not a good experience and I will be writing to the Jamaican Tourist Board to complain
Kevin
ทริปกับเพื่อน 1 คืน
10/10
Sarath
ทริป 1 คืน
2/10
All around shady, dirty, questionable food, totally watered down liquor- I wouldn’t of believed it but I lived it.
diane
ทริปกับครอบครัว 4 คืน
8/10
Very nice place great for budget
Joseph
ทริป 2 คืน
8/10
Jessica
ทริป 5 คืน
10/10
Iannie
ทริปกับครอบครัว 5 คืน
10/10
Rose
ทริป 1 คืน
6/10
I don’t think were all inclusive people. Check in was okay, they only gave me a map of the property after I asked, no one shows you around. Except for Giovanni at the front desk and one of the female servers in Jasmine were friendly. Outside of that, the hotel staff act as if you’re bothering them. You can't keep track of all of the different times the different restaurants were open and some if them, never. We were lucky enough to walk off property to Bollywood restaurant one night and have a delicious meal. We had a dinner reservation and couldnt get to it because the road was closed for a race for 3 hours and no one at the hotel even mentioned. We also got out to Sugar Hill a very nicw restaurant at a golf club, amazing food and service. The cherry on top was when I wernt to check out, I put my key on the front desk and started to leave and the woman working the front desk said very rudly, 'you're going to have to wait to check out'! I worked in hotels for 7 years and if i ever spoke to a guest like she spoke to me, i would have been written up or fired. I think there's a lot of choices to stay in Montego Bay that are not this.
ANGELA
ทริป 4 คืน
10/10
They were still soing construction so it was mostly a lot of noise
albertina
ทริปกับเพื่อน 7 คืน
10/10
Kerwin
ทริปธุรกิจ 1 คืน
2/10
Check-in was an issue no sign on where to stand and all locals just would walk by and go up to desk while waiting to be called up. Was on the 10th floor deluxe sea-view beautiful view but night time was horrible the locals just park their cars on the streets and would party all night until after 1:00 am with loud music, motorcycles up and down the street revving engines, talking, yelling and laughing could not sleep at all. It is a shame that this hotel allows this to happen outside their hotel. The top floor room was very nice and beach was very nice. Would not recommend this resort due to the outside night noise on the street it was terrible.
Lisa
ทริปกับเพื่อน 2 คืน
4/10
Check in was an ordeal no semblance of any order? Locals bypassed any line and were taken care of first? I didn't have a working safe in the oceanfront room so I was informed there was a hotel safe or told the only person that goes in the room is housekeeping!! Stayed there a couple of nights to be closer to the airport for an early departure! Arranged with tour desk for my ride @ 6:30 am! They never showed up ? After verbalizing my dilemma I finally had to get the front desk to give the Bellman keys to one if the cars parked in front of the hotel!He was nice enough to take us to the airport! Thank goodness I was able to make my flight! Finally the property is beautiful, beach area across the street is fabulous but starting at Sunset locals congregate with their vehicles loud music shouting so never got to use the balcony and despite using earplugs didn't sleep for the entire 2 night stay ! I was told you have to call the "front desk" so they can alert Security and have the local authorities remove them!! I called twice a few hours apart because they left and came back!!! Needless to say after 20+ trips to Negril I'd rather take the long ride to the airport then stay in Montego Bay again!!
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
10/10
Tameika
ทริป 1 คืน
8/10
Brannon
ทริป 2 คืน
10/10
Great place.
Pedro
ทริปธุรกิจ 3 คืน
8/10
Owen
ทริป 2 คืน
8/10
Estadia foi ótima, a praia é é excelente, o Restaurante é bom porém alguns funcionário são pouco atenciosos e as vezes mal educados
Ben Hur C
ทริปกับครอบครัว 3 คืน
10/10
Customer service was very excellent. They give you all the information that you need and they are genuinely willing to help. I will definitely come back there again.
Kevin
ทริปกับเพื่อน 1 คืน
2/10
poor condition. not like images on website. do not recommend.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
6/10
Renata
ทริป 7 คืน
10/10
If you are looking for constant entertainment and fancy accommodations, this is not the place for you. If you’re looking for great hospitality, amazing cultural foods, historical architecture, and a peaceful vacation, then this is your place!! We had a wonderful time! The SeaGarden staff are so incredibly kind. The views and gardens are gorgeous. We met amazing people here. Highly recommend. Hoping to come back again some day!
Natalie
ทริปโรแมนติก 7 คืน
10/10
I Love ir ando defenetly ima come back son in june