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Barceló Maya Palace - All Inclusive

4.5 star property
Upmarket beachfront property with water park, near Puerto Aventuras Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Private beach, white sand, beach towels, scuba diving
Reception
Gazebo
View from room
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Water park
  • Nightclub
  • Free children's club
  • 3 outdoor tennis courts
  • Health club
  • Sauna

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Premium TV channels

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool View (Premium Level)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Oceanfront (Premium Level)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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Aerial view

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Pool
Free breakfast
Spa
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8.4 out of 10, Very good, (1027)
Barceló Maya Caribe - All Inclusive
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About the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750

What's nearby

  • Oasis Beach - 1 min walk
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Azul - 18 min walk
  • Puerto Aventuras Golf Club - 3 min drive
  • Puerto Aventuras Marina - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 20.1 miles/32.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive offers a private beach and gives you access to on-site scuba-diving, snorkelling and kayaking. There's plenty of fun with the 3 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body treatments. Serving international cuisine, Mirador is one of 6 restaurants and 2 poolside bars. Other highlights at this luxurious property include 4 bars/lounges, a nightclub and a free kid's club. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 756 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (2347 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Mosquito nets
  • Health club
  • 3 outdoor pools
  • Water park access (surcharge)
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed-captioned TV

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Guidebooks/recommendations

Special features

Spa

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Dining

Mirador – This buffet restaurant specialises in international cuisine.
La Hacienda – This buffet restaurant specialises in Mexican cuisine.
Rodizio – This restaurant specialises in Brazilian cuisine.
Brasserie – This restaurant specialises in French cuisine.
Caribe – This restaurant specialises in Caribbean cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.82 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 278 per vehicle (return. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • The spa is accessible for an extra charge
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

Does Barceló Maya Palace - All Inclusive offer free cancellation for a full refund?
Yes, Barceló Maya Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Barceló Maya Palace - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Barceló Maya Palace - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Barceló Maya Palace - All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Barceló Maya Palace - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 278 per vehicle return.
What are the check-in and check-out times at Barceló Maya Palace - All Inclusive?
Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Barceló Maya Palace - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, snorkelling and scuba-diving and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Barceló Maya Palace - All Inclusive also has 2 poolside bars, 4 bars and a nightclub, as well as a private beach, a sauna and a steam room.
Are there restaurants at or near Barceló Maya Palace - All Inclusive?
Yes, there are 6 on-site restaurants, featuring international cuisine.
Does Barceló Maya Palace - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Barceló Maya Palace - All Inclusive like?
Barceló Maya Palace - All Inclusive is a short 1-minute walk from Xpu-ha Beach and 15 minutes' walk from Ecopark Kantun Chi.

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Martin, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Jovanka, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Muy buen hotel para ir con niños. Es mi 2nda estadía. Tiene el area de niños (club y pisina) integrada con las de adultos y a pasos de la playa. Las habitaciones tienen 2 sillones q se hacen cama por lo q es muy cómodo para la familia. Las habitaciones las mantienen en muy buen estado. La comida es buena y el aseo también. El personal de Restaurant Hacienda es increíble. Agradezco a Moisés, Inocencio y Jorge por su amabilidad. Tambien a Leonardo de sport center q nos llevo en catamaran. Lo malo: La playa del Maya Palace no es muy buena. Tiene rocas y la parte de arena es dura. Hay q caminar a los hoteles del lado para mejor playa. Las distancias son largas. Los restaurantes quedan lejos de pisinas y habitaciones, y no hay snack bar o restaurant para comer en la playa ni pisinas. Solo hay bar para bebidas. El personal de recepción en general no es muy atento. Algunos si pero otros no. Son como robots que responden y de hecho no conocen ni el hotel dado las respuestas que dan. En el check out sugeri q seria bueno poner aire acondicionado al area de comida del restaurante El Coral. Ya que el sector donde se mantiene la comida aunque es cerrado no esta climatizado por lo que es un horno. Hace un calor insoportable y tener comida en esas condiciones no es apropiado. Pero el recepcionista de premiun level no conocía bien el lugar e indico q hacia calor por que era abierto. Lo que es falso ya que lo único abierto son el sector de mesas. El area de comida es cerrado.
8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!!
Yuliya, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything is great
svetlana, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Anna, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Ymer, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I have stayed at Barcelo Maya Palace 3 times and i have really enjoyed it. The place is very clean and the people there are very friendly. Its extremely big so there can be alot of walking. The 3 restaurants (Rodizio, Brasserie & Caribe) are absolutely amazing. Many people say the food is not great but personally i love the buffets. there are somethings that can be a hit or miss but its a buffet not everything is going to be 5 star status. Overall, this place is great and highly recommend.
Hezekiah Raymond, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was exquisite
Anastasiia, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was anazing
Ranae, 6-night trip
Verified Expedia guest review

2/10 Poor

Smelly
Najmeh, 3-night trip
Verified Expedia guest review

8/10 Very good

Thank you.
Vitalie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beach needs fixing, no sand.
Irina, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Boris, 7-night trip
Verified Expedia guest review

6/10 Good

Vladimir S, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Lu, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Rooms are spacious and clean. Food is good. Would be nice to have some food for kids outside so that can snack between meals. Beach is rocky. Swimming pools are clean and have lots of entertainment for everyone. Would recommend this hotel.
Zaneta, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent resort. I will return and recommend it to others.
Delilah, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

A great place for families
Bennie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice reserve
Mark, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place, great food variety, family friendly resort. The show time was bit late. 9.30pm. Other than that our family vacation with Barceló Maya Palace was one of the best in Mexico.
Ina, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place for a family vacation, I rightly recommend
rosivaldo, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I love it Everything beautiful!
Luciana M Dalessandro, 7-night trip
Verified Expedia guest review

6/10 Good

The food was average nothing special Many of the amenities you had to pay for like the kids pool tobogan area, and several of the attractions. House wine was not good and we ordered a better wine to our surprise we received the bill for 2 bottles of a $30 wine we were charged $200 per bottle more than $400 they didn’t say the price which o thought was disingenuous and taking advantage
Mildred, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The wonderful employees treated us very special. The buffet was incredible both in choices and quality. It was too late to report it because it happened our last night but we had no air conditioning. Also our chambermaid cleaned our room immaculately. It was her day off our last day and her replacement was substandard. She didn’t even leave us towels. Except for these two hiccups, our overall stay was excellent. This was the second time I stayed at a Barceló hotel and I will continue to stay at their establishments.
Eric, 5-night romance trip
Verified Expedia guest review