6/10 Good
22 Dec 2024
At Check-in Tristan did acknowledge me, smile, or look at me when talking to me. The room was cold on arrival because the air conditioning was not working. Reception put a heater in the room but it was obvious this was not a new issue. We saw another heater in the corridor the next morning. We are vegan and had been told by Tristan when I phoned earlier in the day that there would be oat milk and vegan sausages at breakfast. There were neither. I had to drive to Morrisons to buy oat milk for breakfast. The hotel could be good if they fixed the air conditioning and paid more attention to visitors with vegan diets. Soya milk and oat milk are not interchangeable.
Verified traveller
1-night family trip
Verified Hotels.com guest review