Our stay at this resort was a mix of convenience and frustration. While the property offers a beach shuttle and attentive restaurant staff, its aging infrastructure and management shortcomings significantly impacted our experience.
The most pressing issue was the lack of water in our room upon arrival. Initially assured of a room change within 15 minutes, we waited over an hour with no update. A follow-up call revealed that the entire hotel was without water, with promises of a quick resolution. Hours later, the system was reportedly restored, yet water pressure remained so low that showering was impossible, and even flushing required lengthy waits.
The next morning, we were told a manager would be available at 9 AM, only to be informed they were unavailable on Sundays. After repeated inquiries, we were finally moved to another room by 2 PM, but the disruption had already taken a toll. Initially considering a hotel switch, we hesitated based on assurances of improvement—only to find alternative accommodations had surged in price.
The breakfast buffet, while adequate, was repetitive, offering the same selection daily. Bar offerings were unremarkable, though restaurant staff provided consistently warm service.
While a dinner voucher was offered as compensation, it did little to offset the inconvenience. Until management prioritizes transparency and service reliability, this resort falls short of expectations.