The hotel itself is huge with a nice golf course and surrounding areas. The water park, Tidal cove is great for kids with loads of activities.we arrived on 28th December so it was still the new year holiday season. When we arrived the reception area could only be described as totally disorganised chaos! Not enough reception staff and those who were on duty, were far from friendly and welcoming and just seemed that they didn’t want to be there!This was the theme right throughout the stay. Some serious re- training is needed. Certainly not the sort of service that you would expect in any hotel and especially not in a hotel of this standard and price.
We asked one of the reception managers to help us book a restaurant, he said he would call us and never even bothered. When asked what happened , he apologised and said he forgot!
The beds around the adult pool area were hard and uncomfortable with no cushions and a small bottle of Perrier mineral water cost $10, including tax and service…just outrageous!
The rooms are large and spacious and the housekeeping was very good, but sound insulation is poor and a lot of noise from the corridor.It seemed that some rooms on our floor had turn down service but, not our room!
Overall,for the high price that we paid (and no breakfast included) we were somewhat disappointed, as we had high expectations, which were just not met, especially where the staff were concerned.