6/10 ดี
25 มกราคม ค.ศ. 2025
Good hotel with no respect for data privacy.
Hotel Terasu remains a good property in Salento but be prepared for the management to spam your WhatsApp with unsolicited commercial messages offering additional services or requesting that you hashtag them in social media posts.
I blocked the first message so they pestered me from a new number, at which point I complained to them.
Colombian Ley 1581 de 2012 requires companies to obtain consent for each specific use of personal data. Hotel Terasu receives mobile numbers with the bookings and wrongly presumes it is OK for them to use this for marketing, cross-selling, and social media strategy. It is not OK, it is plain illegal under Colombian law. One could wonder what other Colombian laws this hotel does not care about.
If for some reason you like being bothered by intrusive, unprofessional and juvenile WhatsApp messages then Hotel Terasu is definitely the perfect option in Salento. The hotel would do well to reconsider its policy, especially since it is not lawful and could result in complaints to the Ministerio de Comercio, Industria y Turismo.
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