4/10 พอใช้
30 ตุลาคม 2024
Mis advertised
When we arrived at the lodge we were supposed to be staying in there was another family there who said the lodge they were supposed to be staying in was occupied so they were given this lodge. We rang the contact number and he apologised, we were provided the key code for another lodge and when i opened the door that was occupied as there was a dog in there. We finally got put in a lodge and went to look at the hot tub to find it was empty and covered in spiders. The lodge is advertised with pictures of a working hot tub. I was then told this was an additional £120 fee that needed to be arranged with them prior to arrival. This was not stated on hotels.com and we are extremely disappointed as we thought we had grabbed a bargin of a lodge with a hot tub and this was not the case.
Rachel
Rachel, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
