4/10 พอใช้
25 มีนาคม 2025
Extra Fees
I had a very frustrating experience at the Residence Inn Washington Downtown/Convention Center. Upon arrival, we were told our room wasn’t ready at the designated check-in time, which was incredibly inconvenient. After waiting longer than expected, they offered us a late check-out as compensation, which I thought was a decent gesture at first. However, what they failed to mention was that we would be charged extra for keeping our car in valet past the usual check-out time. This caught us completely off guard when we received the bill, as no one had mentioned any additional fees. Poor communication and lack of transparency completely ruined what should have been a relaxing stay. Definitely won’t be returning.
Stephanie
Stephanie, ทริปกับเพื่อน 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว