Does Russell Square Hotel offer free cancellation for a full refund?

Yes, Russell Square Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Russell Square Hotel?

Sorry, there's no onsite parking at Russell Square Hotel.

What are the check-in and check-out times at Russell Square Hotel?

You can check in starting at 4 PM. Check-out time is 10 AM.

What is there to do at Russell Square Hotel and nearby?

Recommended spots to visit include Russell Square (2-min walk) and University College London (3-min walk), along with Great Ormond Street Hospital for Children (6-min walk) and University of London (8-min walk).

What's the area around Russell Square Hotel like?

Russell Square Hotel is in London City Centre, a short 1-minute walk from Russell Square Underground Station and 9 minutes' walk from The British Museum.

Russell Square Hotel, London: Hotel Reviews, Rooms & Prices

8/10 Very good

Dec 31, 2023

Location

Very basic hostel level but the location is excellent, literally two steps from Piccadilly line underground from Heathrow. Lots of restaurants close by and good 24hr Tesco opposite. Clean but old premises, comfortable beds. Family room in the basement is great for 4-5 people and has full kitchen (old style).

Nina, 4-night trip

2/10 Poor

Sep 23, 2022

This is a conveniently located absolute dump. Trashy in all respects. Last renovated in the 70s it is used furniture from a bad yard sale.

JOHN, 2-night trip

4/10 Fair

Oct 14, 2022

Convenient but not worth £180

I stayed at The Russell Square hotel for an overnight stay while working in London. Desperate times call for desperate measures but this was genuinely the only hotel I could find for less than £200 in central London. Arriving at around 11pm, I was given my key and walked up the narrow flight of stairs to my room. It was reminiscent of a student bedroom from the 80's and in desperate need of modernisation. Wouldn't stay here again if I had a choice.

Ian, 1-night trip

4/10 Fair

Jun 17, 2023

Over promised but under delivered.

The room was much smaller than expected,3 people in it would have been impossible. There was nowhere to hang clothes. Very basic funishing and decorations. No one serviced the room in the 3 days, not even to empty waste bin.

Lesley, 3-night trip

8/10 Very good

Oct 9, 2023

An ideal London stopover, no frills.

Our short stay was fine. I would suggest 3 of things. 1) a few more hangers. We were 3 and only had 2 hangers 2) state in your writeup that there is a hair dryer. 3) organise something so one can contact the hotel. The number provided 02032896304 and 02078377686 are never answered. While some complained about the noise we never heard anything. The furniture and carpeting are dated but clean and functional. The room was quite small for 3 but as we were only there to sleep it didn't bother us. The location is a 100% advantage so well worth the price.

christian, 2-night trip

2/10 Poor

Jun 7, 2024

Our room was a triple with a shared bathroom. This room is not shown on the website BEWARE. This room is more like a hostel not hotel. There is no air, no fridge, no tv remote. No coffee, kettle or anything. The bedroom is not a solid door so lights go on and off all night as people come and go. Beds are horribly hard. The shared bathroom we had was the pink one shown on the website and the pictures make it look good. It is not. However there is a 25 hour store across the street to get what you need. The location is good. 15 minute walk to the train station and the tube is right next door. If you are looking for a very basic no amenities room this would be for you

Deirdre, 3-night trip

6/10 Good

Aug 31, 2023

Bit tired, no frills but did the job

We stayed for 4 nights for a sightseeing break, but didn’t book until around 5 weeks before. Was myself, my husband and our 17 year old son. Other hotels I looked at for 3 people had a double plus a pull out type bed for the third person whereas The Russel Hotel had 2 doubles. I thought it would be more beneficial to have a good nights sleep than somewhere that was more up market. I’m really glad we did as a grumpy 17 year old wouldn’t have been good! We all slept well, our room was ok, not massive, not the nicest by any means but did the job. The shower worked fine, a little small but ok. Everything was a bit dated. It’s not really a hotel, just a room and shower room with no other facilities. Doors did bag a bit loudly with people coming in or out during the night. But didn’t disturb us too much to be really annoying. Location was good for us. If I had a bit more money and booked further in advance I would probably look at somewhere a bit nicer but it did the job and we did have a nice break.

RACHAEL, 4-night trip

2/10 Poor

Apr 5, 2024

Very dissatisfied!

We needed to add a room to our reservations and made a mistake when booking this hotel because it had a very similar name to the hotel we already had a booking with for the previous night. After searching for a long time to try to find a phone number to get assistance, we spoke with a hotels.com associate who tried to call the hotel to explain the mistake and ask for an exception to their non-cancellation policy. The associate was not able to make contact with the hotel at the time, but assured us that hotels.com would negotiate the matter with the hotel to credit our account. In the end the hotel refused to cancel the reservation. My family did end up staying there and it worked out ok, but it was not as nice as what I had originally planned for them. The best thing about the hotel was that it was right next door to the Russell Square Underground station and across the street from the Bloomsbury shopping mall. Very convenient and surprisingly quiet for being so close to the tube. However, customer service was virtually non-existent. It did appear to be fairly clean, but the decor was very bland. The room had hardly anything more than 2 beds and a bathroom; no luxuries at all.

Kim, 1-night trip

4/10 Fair

Jul 19, 2024

You get what you pay for

This is truly a case of you get what you pay for. This is a cheaper “hotel” in a great area that’s near everything and shares a wall with a station, so if you’re spending 5%of your time or less in your room this is the place for you. It looked like it was stuck in the 1980s, which wouldn’t be an issue except it felt like the last time it was cleaned was the 1980s. This is not your traditional hotel and more of an air bnb situation with the hotel owners only interacting with you is to give you the key. Every hard surface had clearly not been wiped down in some time, and the quality of toilet paper, towels, etc left room for improvement. There is also a hostel on the first floor which made the hotel price seem high considering the only different is a in unit private bathroom that cannot fit more than one person at a time. There is no AC as well and the rooms get hot quickly from the shower so be prepared to keep windows open. Appliances were run down and poor quality. Overall, this truly is a case of you get what you pay for. If you want a traditional hotel and can spend $200+ a night then this is the place for you, otherwise look elsewhere. P.S. we saw previous reviews regarding bed bugs, we scoured the mattresses when we arrived and didn’t see any/this was not an issue for us.

5-night trip

6/10 Good

Sep 16, 2024

Just above tube station, doesn't offer breakfast, laundryservice or others, but good food and stores are 1-3 minutes walk away and convenient selfservice laundrette 5 minutes walk from hotel. Hotel is in an old building and it shows, but if all you need is a tiny shower and place to lay your head while exploring the city, this is your place. Affordable, nothing fancy, but does it's trick. We had room number 12 in top floor (no elevator, narrow stairs). No bedbugs found.

Jenny, 5-night trip

4/10 Fair

Aug 23, 2024

Writing this review with a heavy heart. We were previous occupants at this hotel back in 2022 and had an amazing experience. Now visiting again in 2024 it was a more than disappointing experience. The staff was invisible after ringing the bell multiple times for maintenance. We stayed 5 nights with no maid service in sight, after requesting new towels, sheets, etc. Toilet was out of order for our room and weren’t offered any accommodations. Staff said they’d have a plumber come out and fix it the following day… no plumber came! Cleanliness of our room was poor. Hair was everywhere in the bathroom, on the floor, sink, shower… even in the bed! Bathroom smelled of mold and mildew. The only redeeming factor was the location of this place. Right next to the tube and near many food options/ attractions. For the price, you get what you get.

Hailey, 2-night trip

2/10 Poor

Aug 2, 2024

Bedbugs everywhere (yes we have photos) - forced to leave early into multi-day stay. Staff non-existent. Management unresponsive to email, phone, and Expedia. Bedbugs so bad that it required visit to doctor, prescription steroids, destruction of some luggage, enormous cleaning expense. No refund.

Jennifer, 11-night trip

6/10 Good

Jul 25, 2024

Read other reviews of bed bugs and dirt and was concerned - stayed on top floor: it was clean, no trace of pests. The bathroom was a retro 80s set up, nothing to fault. You pay for what you get: the Russell is basic but ideal for seeing London. Stayed in far more expensive places that have been far worse.

Crispin, 3-night trip

8/10 Very good

Jun 17, 2024

Very Pink

Very basic, But clean. Great location

Robert, 2-night trip

4/10 Fair

Jun 9, 2024

Not the best

This is not a hotel, it’s basically a room that was rented. There’s no service, no amenities, we took out our garbage after a few days. It’s hot and tiny for three people. It was a great location, and quiet. It’s cheaper than most “hotels” in London but there are reasons why it’s cheaper.

Lori, 5-night trip

6/10 Good

Jun 6, 2024

Basic but Comfortable

Ideal for a one- nighter, comfortable but basic. Let down by difficulty in communication! Their idea of 24 hour reception is going outside and ringing the doorbell to get attention! Their phone number on the website is invalid and they don't respond to messages via the website either so that was frustrating when I was trying to ensure that I could leave my bag prior to check-in

Terry, 1-night trip

8/10 Very good

Apr 23, 2024

The property was not what it appeared to be in photos, and there was a bad odor that was helped by opening the window and blowing the fan. Toilet seat was broken and the overhead light failed to illuminate at times.

Martha, 4-night trip

2/10 Poor

Mar 28, 2024

Die Diskrepanz zwischen der Präsentation im Netz und der Realität ist eine Unverschämtheit. Wir haben das Zimmer nicht bezogen. Das wirft auch ein ganz schlechtes Licht auf Expedia.

Rene, 4-night trip

10/10 Exceptional

Mar 11, 2024

centrally located accommodation

The hotel is located just next to the Tube station Russell Square. The rooms were clean and everything worked well.

Stephan, 1-night trip

8/10 Very good

Feb 23, 2024

Right next door to tube station. Pret just across the road and a good pub 40 mtres away. All very convenient.

ANTHONY, 2-night trip

8/10 Very good

Dec 31, 2023

A bit dated, but clean and perfect for staying in town after office xmas party.

1-night trip

2/10 Poor

Dec 19, 2023

Bed bugs

That's not a 3 star hotel. Zero stars.... the room was soooo small not like in the pictures In room number 6 I've been bitten by some bed bugs. The hotel is not recommended guys. Try to avoid it and dont try to save some money

Minh Cuong, 3-night trip

2/10 Poor

Nov 28, 2023

AVOID AT ALL COST/ NO ELEGIR ESTE VIAJE. NOT WORTH IT, THERE IS ONE BETTER AROUND THE CORNER FOR SAME PRICE/ HAY HOTELES MEJORES POR EL MISMO PRECIO We had to find another hotel for the rest of our trip on the very first day, just spent 1 night../ Tuvimos que buscar otro hotel donde alojarnos el mismo dia que llegamos, solo pudimos dormir una noche. They don't have hot water neither heated rooms/No tienen agua caliente ni calefacción en las habitaciones. Room doesn't look like pictures/Las habitaciones no son como las exponen You will have zero contact with the owner over the phone or email/ no hay contacto con el dueño ni por telefono ni por email. If you happen to be there unluckily, the owner will say he is not the owner and that they don't answer phone or email./ Si por desgracia tienes este hotel, el dueño te dice que no es el y que no cogen las llamadas ni los emails. Curtains were awfully raid and dirty/Las cortinas sucias y raidas.

4/10 Fair

Oct 25, 2023

No hot water. Otherwise room was adequate and seemed very clean. More like a hostel than a hotel. Well sited.

Stephen, 1-night trip

2/10 Poor

Oct 23, 2023

The staff are terrible poor customer services

Idowu olorunseun, 9-night trip

Russell Square Hotel

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