Hotel is beautiful and in a great proximity to ideal locations. Able to walk to the market, space needle, and waterfront park with kids. However, it was recommended to us by hotel staff to use the self park behind the hotel to save some money versus valet. Our car was broken into, damage, theft and the hotel provided no compensation. They gave us a phone number for a window repair service and said good luck. Very frustrating when this hotel was $400+ a night while we were there.
Andrea
ทริปกับครอบครัว 2 คืน
8/10
The front desk staff could use a bit more training- I received conflicting answers to questions asked. They do not have enough luggage carts and the customer service was mediocre at best- except for one waiter/ bartender at the downstairs restaurant who was friendly and excellent. You definitely need to read the small print around additional fees with valet parking being 65 per night and the additional daily downtown location fee. The location being walkable to pikes market and pier makes it worth the location fee. The wood fire pizza oven makes the entire hotel smell of smoke. The shower was wonderful and room was comfortable.
Lauren
ทริปกับครอบครัว 2 คืน
8/10
Annette
ทริปกับครอบครัว 3 คืน
10/10
Amazing rooms and staff. Everyone was helpful. Great facilities.
Cynthia
ทริปกับครอบครัว 1 คืน
6/10
The stay was good. I asked for towels and I never received them
I left my black carhart jacket in the closet of my room 1003. And called and asked them if I could arrange to get it shipped to me and I have stiil not heard anything. A week later.
I also left a phone charger and hair dryer, but I am more concerned with my jacket.
Rachel
ทริป 2 คืน
8/10
This was a very nice hotel and close to Pike Place. It had a really nice roof top area. They checked us in a little late but did give us a late check out ( after complaining)
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ทริปกับครอบครัว 1 คืน
10/10
A very pleasant stay ! Staff are very helpful and cheerful ! Highly recommended!
Serina
ทริปกับเพื่อน 4 คืน
10/10
Great location, and staff provided great customer service. Hotel was very clean and pleasing.
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ทริปกับครอบครัว 2 คืน
10/10
This hotel is so close to pikes pier, and that was such a bonus. The beds were comfortable, although the pillows were not the room was extremely spacious clean lots of room for five pieces of luggage and four people will stay again.
geovona
ทริปกับครอบครัว 4 คืน
6/10
Check in process was not super smooth, though in part that could be from how Hotels.com data went through. We at least had 2 rooms and on the same floor but not connecting - not the end of the world. Staff were very friendly on check-in.
The good:
The bar - 5/5 the bar tender we had was awesome for the couple times we went down to grab some drinks and food.
Power Connectivity - 5/5 had plenty of power ports for USB and to plug power adapters to if needed.
Access to food - 5/5 it's right next to several great breakfast spots (I can't stress how good Ludi's is across the street), plenty of other spots that are easy to access.
Cleanliness - 5/5 Rooms were all really clean and housekeeping was on top of it for needs.
Wi-Fi 5/5 honestly had good connectivity to Wi-Fi
The not so good:
Beds - 1/5 honestly, they look thick but it was like sleeping on camping pad - no one in the party liked the beds
Maintenance - 2/5 this may be picky but I think relevant, last day there one of the toilets stopped working, they never fixed it while we were finishing our stay. Luckily we had a second room but just left a bad impression for leaving. It was a Saturday so giving 2 instead of a 1.
Final verdict - Would I stay here again - sadly no. The pros for me personally just don't outweigh the main con of not having a comfy bed. If they solve that I'd recommend giving it a go.
Toluallii
ทริปกับครอบครัว 3 คืน
8/10
Our stay at the Charter was good. The rooms were clean, staff was friendly. At check-in, we were advised of an "Urban Fee" of $25 USD that would be charged on my card but that it could be reimbursed as a credit if we took advantage of the hotel dining amenities....Sounds good, we will use it for breakfast in the morning and have the $25 taken off our bill.....not the case! What they didn't tell us is that you had to use the credit that same day (for a one night stay), so they essentially took our $25 and we couldn't get a reimbursement/credit for it. The front desk said they had no way of "reversing" the fee so that we could use it for breakfast (we hadn't even checked out at this point).
Better clarity on when we could use the credit would have been greatly appreciated, instead of leaving us feeling like we were being taken advantage of for $25.
Deborah
ทริปกับครอบครัว 1 คืน
8/10
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ทริป 1 คืน
10/10
Kris
ทริป 4 คืน
10/10
Megan
ทริปกับเพื่อน 3 คืน
10/10
Yasmin
ทริป 2 คืน
10/10
Yves
ทริป 2 คืน
10/10
We loved the location. We got in late and the roof bar was still open and we were able to get something to eat.
steve
ทริป 3 คืน
8/10
Is the perfect spot for visiting the Public Market, Seattle Aquarium, TMobile Park and other sites.
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ทริป 2 คืน
6/10
I did not like the fact that there was a refundable $100 charge to the room per day. I also didn’t like the mandatory $25 resort fee charged daily to my room.
Not happy at all about that.
The room was very comfortable although I was not crazy about the parking garage view.
The bathroom was the best. Water pressure and temperature were both very good.
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ทริปกับเพื่อน 3 คืน
10/10
Michael
ทริป 2 คืน
6/10
Anna
ทริป 1 คืน
10/10
Andrea
ทริป 1 คืน
4/10
I usually don’t write bad reviews but this really made my stay not pleasant. The thermostat in the room was not working. It was radiating hot air. The showers were terrible as the water were going out into the bathroom. I had to put towels to stop the water from moving any further. And also the steam room facility felt unsanitary. The fridge in room did not really keep my drinks and food cold. As I sat in the steam room it had a slimy feel to it. But other than that, staff and service was on point.