Receptionist play stupid with a smile when you ask for anything. We, and other guests had several problems, but it was like talking with a wall. The worst problem: all the beds creak very loudly, I mean all of them, they proposed to change room but all have the same issue, they are all broke, basically you can move at night or you'll wake up your partner. They promissed that after the first night maintenance would have fix that but of course never happend.
The breakfast buffet has stale food, not a great experience. The hotel once may have been a 4 star, now 2 would be more accurate.